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Resident Relations Specialist

Resident Relations Specialist

AimcoRaleigh, NC, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of  Resident Relations Specialist  will focus on resident retention and experience and manage the entire resident renewal process to maximize the number of renewals at your community.

If you are an  ambitious, problem-solving customer service and  sales professional, who rises to a challenge and takes pride in providing great experience to  consistently exceed your goals , we want you on our team!

Where You Will Work

You will work at  Olde Towne Residences Apartment Homes , our 350-unit community, minutes from Raleigh restaurants and part of the Research Triangle of North Carolina.

Check it out here :

Location : Located in Southeast Raleigh, this community offers an abundance of amenities and an unbeatable location to enhance your daily life. Simplify your commute with exceptional proximity to nearby tech employers, esteemed research institutions, and medical centers, including WakeMed Raleigh Campus. Just minutes away, Downtown Raleigh offers a trove of locally-owned stores, nationally-recognized museums, and award-winning restaurants. Whether you’re attending a concert at nearby Walnut Creek Amphitheater or enjoying your extensive on-site amenities, revel in unmatched convenience.

What We Offer

AIR offers attractive compensation packages that reward performance including :

  • Expected base pay rate of $18.00 - $20.00 per hour + Monthly Lease Renewal Commissions.  You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
  • 25% Rent Discount  at any AIR community.Option to live onsite with zero commute or at a nearby AIR community.
  • Possible Extended Time Off (depending on business need)  to enjoy a Winter Break after peak season has ended.You will keep all your benefits (including your 25% rent discount) during this unpaid break while you refresh and recharge during the holiday season! During your time off the opportunities are endless; take vacations, follow passions, spend time with loved ones, volunteer, or take a seasonal holiday job. Then, come the start of peak season, be ready to return and do it all again!

What You Will Do

  • Respond to and manage resident complaints and / or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
  • Support residents during the move-out process, which may include notice to vacate and resident transfers.
  • Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
  • Monitors resident retention.
  • Assist residents with any need
  • Help residents pay their rent online
  • Complete move-in and move-out inspections
  • Register cars to park on-site
  • Register pets for existing residents
  • Assist with parcel pending (package deliveries)
  • Enter in service requests for residents
  • Answer questions regarding service requests
  • Assisting with Notice to Vacates and gather information for move-outs
  • Send communication to residents
  • Coordinate and plan resident functions
  • Responds to and manages resident complaints and / or service issues
  • Contact residents about policy violations

    • Qualifications

    Who You Are

  • Goal-Driven and Delight in going above and beyond to provide a great customer service experience
  • Adaptable to Fast Pace and Shifting Priorities
  • Nimble problem-solver
  • Collaborative Team Player

    • What You Have

  • Strong customer service / Retail / Hospitality / Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
  • 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
  • Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
  • Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season).
  • Reliable transportation.
  • Proficient in reading, writing, and speaking English.
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    Resident • Raleigh, NC, US