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Customer Service Advocate
Customer Service AdvocateSouth Carolina Staffing • Columbia, SC, US
Customer Service Advocate

Customer Service Advocate

South Carolina Staffing • Columbia, SC, US
22 days ago
Job type
  • Full-time
Job description

Customer Advocate Opportunity

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly is looking for a Customer Advocate to work at a premier client in Columbia, SC. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community. Snapshot : $18.00 per hour Temp to hire opportunity Paid training - 8 weeks - 8 : 00am to 4 : 30pm Shift : 8 hours between the hours of 8 : 00am to 6 : 00pm

Why You Should Apply To Be A Customer Advocate

  • Enjoy a supportive and collaborative workplace culture that values your contributions.
  • Gain experience in a dynamic environment with opportunities for professional growth and development.
  • Work with a reputable company known for its commitment to customer satisfaction.
  • Benefit from a typical office environment that promotes work-life balance.

What's A Typical Day As A Customer Advocate? You'll Be :

  • Providing prompt, accurate, thorough, and courteous responses to all customer inquiries, ensuring effective customer relations through various communication channels.
  • Performing research as needed to resolve inquiries and adapting responses when necessary to handle non-routine situations.
  • Documenting inquiries accurately and maintaining records on complaints and customer comments, while providing feedback to management for process improvements.
  • This Job Might Be An Outstanding Fit If You :

  • Have a High School Diploma or equivalent, with at least 1 year of claims processing or customer service experience, or a Bachelor's Degree in lieu of work experience.
  • Possess excellent verbal and written communication skills, with strong spelling, punctuation, and grammar abilities.
  • Are proficient in handling high-stress situations with good judgment and discretion regarding confidential information.
  • What happens next Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worryeven if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply today!

    As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

    About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifejust ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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