Enablement Lead, Law Enforcement Operations

Enablement Lead For Law Enforcement Operations

Snap Inc is a technology company that believes the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The company's three core products are Snapchat, an visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. The Law Enforcement Operations (LEO) team are digital first-responders protecting Snapchatters and the public at-large. The team handles all global law enforcement requests for user data, and responds to these requests as legally permissible and consistent with Snap policies, while simultaneously safeguarding the privacy rights of our users. We value the power of diversity, as we continually strive to build an innovative and inclusive team culture centered on Snap's values of Kind, Smart, and Creative. We're looking for an Enablement Lead to join the LEO team! You will play the role of an internal consultant, solving problems where needed to enable a high performing operations team. You'll collaborate with a swath of cross functional partners including the Legal, Policy, Product, and Engineering teams to continuously improve our operations and protect Snapchatters.

What you'll do :

• Lead scaling and optimization initiatives that drive operational excellence
• Execute key projects within the Law Enforcement Operations (LEO) and Safety Operations roadmap end-to-end, from initiation to change management / adoption
• Partner with Legal, Product, Engineering, and cross-functional teams to identify process, policy, and tooling discrepancies and collaborate to develop effective solutions
• Anticipate project risks, provide escalation management, negotiate with decision makers, and balance community and business needs against technical constraints
• Create and deliver training and communications, and build out LEO's change management program
• Drive opportunities for improvement to enhance workflow comprehension, creating and enhancing knowledge management documentation, delivering trainings, and resolving gray areas or gaps
• Use data to influence decisions, proactively drive change in an ambiguous and ever-shifting prioritization environment, and support the function's evolution
• Develop organizational objectives to execute on company strategy, and track against predefined expected key results
• Effectively communicate complex ideas to leadership and cross-functional stakeholders, both verbally and in writing
• Develop and track internal and external business metrics related to new projects and capabilities to monitor operational performance
• Monitor for, and help address, internal escalations which requires working atypical weekday hours, some weekend days, and / or holidays each month
• Influence without authority and mentor with kind, clear, and direct feedback to dotted line reports across our global organization
• Be willing and able to work with sensitive, offensive, or disturbing issues and graphic content
• Effectively communicate with external audiences, like law enforcement

Knowledge, Skills, & Abilities :

Minimum qualifications :

Preferred qualifications :

If you have a disability or special need that requires accommodation, please don't be shy and provide us some information.

At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability / vets.