Tax Information Specialist 1 - Richland

Tax Information Specialist 1

The Department of Revenue's Compliance Division is looking for an instinctive individual to fill a vacant Tax Information Specialist 1 (TIS1) position in Richland, WA. The TIS1 is part of Revenue's "front line" of taxpayer service, providing accurate and quick assistance with business registration and reporting requirements.

It is preferred that this position interacts with Spanish-speaking claimants in writing and over the phone. Your ability to read, write, and speak Spanish will earn you an additional 5% assignment pay!

The hiring manager may start screening applicants as early as December 15, 2025, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible. Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

We are seeking a dynamic customer service professional with a strong work ethic who will serve taxpayers by educating, interpreting, and providing instruction on Washington State tax laws, rules and reporting.

Some additional functions of the job include :

• Opening accounts and issuing Unified Business Identifier numbers for new businesses, collecting application fees and assisting with working family tax credit applications.
• Completing Use Tax Declarations and Use Tax Returns by determining eligibility for exemptions or assessment of Use Tax on motor vehicles, vessels, and aircraft.
• Receiving, recording and accounting for monies and checks received in payment of tax returns, tax warrants, invoices and applications.
• Filing legal documents with courts.

A successful candidate will :

The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas : Written Communication, Verbal Communication, Research, Analysis, and Problem Solving, Interpersonal Skills, Planning and Organization, Technology and Applications, and Fiscal Accountability.

The ideal candidate will possess a combination of knowledge, skills, and abilities below :

Written communication

Verbal communication

Research, analysis, and problem solving

Interpersonal skills

Planning and organization

Technology and applications

Fiscal accountability

Preference may be granted to those who possess any of the following :

Please note that this position requires working 8 : 00 a.m. to 5 : 00 p.m., Monday through Friday.

To be considered :

This position functions within a fast-paced, complex environment in which interpersonal and self-management skills and communication are essential. Throughout our selection process, we will also be evaluating candidates for behavioral attributes and technical skills to succeed in this environment.

Hello, my name is Patrick, and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty in finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.