Service Writer / Customer Support Representative
- Full-time
Parts & Service Customer Support Representative
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Parts & Service Customer Support Representative
role at
Clarke Power Services, Inc.
Hiring Bonus!
Do you have experience working with diesel engines, parts and service? Do you have excellent customer service skills and enjoy working as part of a team? We would like to talk with you!
Our team is currently looking for a Parts & Service Customer Support Representative to maintain a high level of customer service. In these roles, the rep interprets customer needs via telephone or in the Customer Support Center to fulfill the parts and service needs of the customer.
Essential Duties
Retail focus – Customer Relationship
Solicit sale of new or additional parts or services.
Utilize computer system for entering and updating customer orders, maintaining accurate inventory, and closing invoices to customer.
Strong data entry skills are a must.
Communicate with customer in person, over the phone and using electronic (web‑based) tools.
Handle / resolve inventory issues at the location.
Write an accurate, descriptive and clear repair order for work to be performed.
Work effectively in a team environment.
Education and / or Experience
2+ years related experience with parts and service (required).
A technical background with engines will be helpful.
Perkins engines experience is a plus.
Must be able to obtain DOT Med Card.
High school diploma or GED.
Physical and Safety Requirements
Move frequently, stand, walk, sit, use hands to touch, handle, and feel, reach with hands and arms.
Regularly lift / move up to 50 lbs and occasionally up to 100 lbs with assistance.
Read and write reports.
Implement and enforce health and safety rules, regulations, policies, procedures, and prescribed instructions.
Occasionally safely operate warehouse equipment including 2‑wheel and 4‑wheel carts, forklift truck, etc.
Benefits
Health Insurance (medical, dental, vision)
Healthcare Savings Account Option
Paid Holidays & Vacation
Life insurance
401K plan
Benefits start the first day of the month following your start date
Friendly and professional team atmosphere
Clarke Power is an Equal Opportunity employer.
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