Collections Specialist
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world :
- LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
- HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
- TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.
Job Summary The Collections Specialist is responsible for working with insurance companies to facilitate the reprocessing of denied, incorrectly paid and unprocessed claims to result in a favorable return.
Essential Functions
Provides outstanding customer service to both internal and external partiesUtilize multiple software systems to follow current workflow processes to ensure timely follow up on assigned claimsContact patients, physician offices and insurance companies to relay or obtain necessary information and / or documentation to maximize reimbursementResubmission of claims after identifying initial submission was not received or rejected by the payerSubmits corrected claims to payer after making necessary edits on HCFA 1500 claim formsWrite appeals to insurance companies to overturn denied or incorrectly paid claimsUnderstand and resolve credit balances and write offs by submitting refunds, adjustments etc.Communicate pertinent reimbursement issues to leadership timelyMonitor and manage assigned accounts timely to claim resolutionPerform other duties as assigned by managementRequired / Preferred Education and Experience
High School Diploma requiredMinimum 2 years' experience in a medical revenue cycle environment with a solid understanding of HCFA 1500 claim forms requiredExperience with Microsoft Office and navigating Windows software requiredKnowledge, Skills and Abilities
A solid, intermediate background in Microsoft ExcelSuperior communication, interpersonal, and organizational skillsMulti-tasking with a strong attention to detailA fast and resourceful learner with an eagerness to grow and adapt to daily challengesPhysical Demands
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and / or move up to 25 pounds.Working Conditions
The noise level in the work environment is usually quiet.ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.