CX Associate

Redefine the future of customer experiences. One conversation at a time.

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

How Youll Change Our Customers Lives :

At Nextiva our CX Associates help customers grow their businesses and simplify their communication through Nextivas industry-leading Unified Communications (UCaaS) and Contact Center (CCaaS) solutions. This team connects directly with customers to understand their needs introduce new products and ensure theyre getting full value from our platform.

This role is ideal for someone with strong communication skills and a passion for helping businesses thrive through technology. Youll balance outbound outreach with customer relationship managementbuilding connections identifying opportunities and ensuring every customer interaction reflects Nextivas standard of Amazing Service.

What Youll Do

• Manage a book of approximately 2500 customer accounts ensuring proactive outreach and engagement.
• Conduct outbound calls emails and follow-ups to uncover opportunities for customers to expand their Nextiva solutions.
• Partner with internal Sales and Customer Success teams to identify customer needs schedule meetings and support renewals or product add-ons.
• Assist in light product demos or walkthroughs to help customers understand features and best practices.
• Track all activities opportunities and customer insights in .
• Build rapport with customers to maintain trust and ensure satisfaction with Nextiva products and services.
• Participate in team huddles collaborate on strategies for outreach and engagement and share insights with leadership.
• Contribute to a positive team-oriented environment built on responsiveness accountability and continuous learning.

Who You Are

Work Environment

Team & Reporting

Youll join a growing CX Associate team of three reporting to the Regional Sales Manager who leads both the CX and Strategic Sales teams.

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors :

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and / or hourly wages incentives or bonuses.

The expected hiring range is $63000 - $88500 including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS .

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Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

Want to see what life at Nextiva is all about Connect with us on Instagram Instagram MX YouTube LinkedIn and the Nextiva Blog .

Required Experience :

IC

Key Skills

CCTV,Airport Security,Analysis,Higher Education,Jewellery,Jboss

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 63000 - 88500