Call Center Agent

Company Description

Job Description

The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.

• Answering and efficiently handling or Directing incoming calls
• Maximizing opportunities to confirm room, dinner and show reservations sales
• Inputting room, restaurant and show reservations in the appropriate computer systems
• Providing callers with necessary confirmation
• Expressing the luxury standards associated with the Wynn / Encore brand to callers, sharing information about the property and its amenities
• Listening and documenting information accurately while on calls
• Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed

Qualifications

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.