Sr. Mid-Market Customer Success Manager

About Us

We are the leading player in the SaaS analytics and workflow space for dental practices, launched in 2015 to help dentists manage and grow their practices. Our best-in-class tech makes it more fulfilling to be a dental professional and easier to be a patient. Nearly 9,000 dental practices utilize our platform to practice smarter, generating an average top-line production increase of 50% in the first 12 months. Whether a practice wants a comprehensive 2-year growth plan or simply a more effective Morning Huddle, we take the busy work out of growth. Our platform helps practices find patients, schedule them, follow up, collect payments, file their forms, design their treatment plans, and so much more. We seek an experienced Sr. Mid-Market Customer Success Manager that can help us to continue to grow, inspire and develop our team. If the profile below sounds like you - let's talk!

What you'll do :

As a Customer Success Manager in the Mid-Market space, your primary focus will be to establish strong executive-level relationships, drive customer engagement, ensure the health of your portfolio, lead customer escalations, promote product adoption, and surface opportunities for expansion. Your success will be measured by specific key performance indicators outlined below.

Outcomes you'll own :

Building Strong Executive Level Relationships

• Build strong and trusting relationships with key stakeholders within the customer base. Produce at least 2 champions per account and have an executive partner established in 100% of your portfolio.
• Success Measures : Number of Champions, Amount of Executive Partner

Driving Engagements with Customers utilizing Salesforce & Gainsight & Reporting Portfolio performance

Lead the Coordination of Customer Escalation

Driving Product Adoption

Product / Industry Expertise & Curiosity

Surfacing Opportunities to Sales

What You Need to Get the Job Done

What will make us REALLY love you :

What you'll love about us :

Please Note : All offers of employment are contingent upon successful completion of a background check, which may include verification of education, employment history, and other credentials. By applying, you confirm that all information you have provided is accurate and complete to the best of your knowledge, and you understand that misrepresentation may result in disqualification or termination.

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