Customer Support Team Lead (English Speaking)

Customer Support Lead

Welcome to Neo Group, a trailblazing company at the forefront of the tech industry! We're on the lookout for a vibrant and enthusiastic English Speaking Customer Support Lead to join our dynamic team. If you're passionate about customer service, fluent in English, and ready to make a significant impact, this is the perfect role for you!

As a Customer Support Lead at Neo Group, you'll be the hero our customers deserve, ensuring they receive top-notch support and guidance. Your role will involve leading a team of customer support representatives, handling inquiries with flair, and constantly striving to improve the customer experience.

Your Role :

Lead and mentor a team of customer support representatives, fostering a positive and high-performance culture.

Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.

Maintain detailed records of customer interactions and issues, ensuring follow-up and resolution.

Identify trends and areas for improvement in customer service processes.

Collaborate with other departments to ensure a seamless customer experience.

Assist in the development and implementation of customer support strategies.