Contact Center Agent : 8AM - 4 : 30PM (Wednesday / Thursday Off)

Contact Center Agent

The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize a variety of applications and resources to determine customer requirements, and resolution for Hussmann's more complex accounts. They will resolve internal and external customer issues via calls or email and provide the necessary follow up to certain customers.

Responsibilities :

• Handle inbound calls and emails from customers or technicians 24 / 7 / 365.
• Gather vital details from customers or technicians related to the reason for the call and identify the appropriate course of action needed to handle the call.
• Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers' expectations.
• Demonstrate advanced knowledge of the dispatch and escalation procedures required during business hours and afterhours.
• Monitor and dispatch service calls to technicians using the on-call application and escalating when necessary.
• Handle offline tasks as assigned by management including but not limited to : Verisae, Corrigo (work order software)

Qualifications :

Benefits :

About Hussmann :

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing a trusted partner, relentlessly driving customer success.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.