Patient Access Registrar
The Patient Access Registrar performs admitting duties for patients admitted for services at ThedaCare. Meets the mission and goals of ThedaCare and regulatory compliance requirements. Works within the policies and processes as they are being performed across ThedaCare.
Schedule :
- Shift : Every third weekend PMs
Key responsibilities include :
Assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing overlay tools while providing excellent customer service.Operating the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable. Adhering to ThedaCare policies and providing excellent customer service in interactions with the appropriate level of compassion. Being accountable for point-of-service goals as assigned.Utilizing quality auditing and reporting systems to ensure accounts are accurate and complete. Conducting audits of accounts and ensuring forms are complete, accurate, and timely to meet audit standards.Performing pre-registration of patient accounts prior to patient visits including inbound and outbound calling to obtain demographic, insurance, and other patient information including patient financial liabilities and collecting point-of-service collections, past due balances, and bad debt. Providing information to the patient / representative or creating and processing payment plan options.Explaining general consent for treatment forms to the patient / guarantor / legal guardian, and obtaining necessary signatures. Explaining and distributing patient education documents.Reviewing eligibility responses in insurance verification system and appropriately selecting the applicable insurance plan code. Entering benefit data to support point-of-service collections and billing processes to assist with a clean claim rate.Screening medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare. Distributing and documenting other forms and pamphlets.Performing other duties as assigned including answering the phones at other facilities.Qualifications :
High School diploma or GED preferredMust be 18 years of agePhysical demands include the ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of fifty (50) pounds without assistance. Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties.
Work environment : Climate controlled office setting with daily movement throughout the facility. Interaction with department members and other healthcare providers.
Position requires compliance with department specific competencies.
Scheduled weekly hours : 16
Scheduled FTE : 0.4
Location : ThedaCare Medical Center - Shawano - Shawano, Wisconsin
Overtime exempt : No