People Services Advisor, North America

People Services Advisor, North America

In this role, the individual will be the point of contact for employees seeking information and assistance regarding various HR functions, such as talent acquisition, benefits, payroll, compensation, employee engagement, and various other HR-related functions. They will also play a key role in implementing and improving HR processes and systems to enhance efficiency and effectiveness across the organization. Additionally, they will be responsible for ensuring that all employee lifecycle processes are coordinated and maintained in accordance with company standards and across different platforms.

Some responsibilities may include :

• Primary responsibility will be to provide Tier 1 support to 15,000+ North American-based employees with a focus on hiring.
• You should be able to prioritize tasks effectively in a fast-paced environment, ensuring that all data is processed accurately and in a timely manner.
• Working closely with Talent Acquisition, you'll help provide a seamless and positive onboarding experience for new hires.
• Respond to questions regarding the recruitment process, and pre-employment, and address any other queries related to standard HR practices, procedures, and tools.
• You'll be expected to respond to inbound phone calls, live chats, and emails, and collaborate with various stakeholders and HR Centers of Excellence to provide guidance and support with full-cycle employee transactions in HRIS systems (Workday) via Manager or Employee self-service (MSS, ESS).
• Maintain documentation and reporting within HRIS and HR Case Management tool.
• Meet standard Service Level Agreements (SLAs) Create / edit written communications, reports, or other items on a daily basis.
• Provide high-level customer service to all internal and external clients across all levels and business lines (including Brokerage)
• Administer HR processes including Leave of Absence, New Business Accounts / Mergers & Acquisitions, severance preparation, and Employee Referral process
• Ensure proper compliance with DOL, EEOC, and Wage and Hour provisions to include entry and maintenance of employee records and required labor law postings
• Maintain direct ownership of tasks / projects
• Maintain confidential department records and office files in accordance with internal company procedures.
• Continuously striving to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services.
• Other duties as assigned may also be required.

Job Qualifications :

Physical Requirements :