Food Service Retail Order Taker

Job Description

Job Description

Description :

Food Service Retail Team Player’s Mission

Take and prepare customer orders as well as expedite orders when assigned.

Essential Functions

• Present a positive, professional image to every customer, whether in person or over the phone.
• Greet every customer who walks up to the counter.
• Accurately take orders in a friendly, helpful manner, whether in person or over the phone (for pick-up orders only).
• Promote Prasek’s menu items and specials through suggestive selling.
• Answer the phone within two (2) rings and follow Prasek’s phone procedures.
• Maintain adequate inventory of counter and drink station supplies and condiments and use proper rotation procedures when stocking condiments and supplies.
• Demonstrate a sincere concern and sense of urgency to remedy any problem a customer may have and notify the Food Service Manager / Executive Chef or Team Leader / Supervisor on duty.
• Know the menu so you are able to help customers with their order.
• Assist any team member, including Kitchen staff, when needed.
• Ensure the service counter is prepared to serve customers.

o Perform tasks listed on the Opening and Closing Checklists to properly prepare the service area.

o Restock trays, beepers, BBQ Sauce, condiments, utensils and other items for order preparation and ongoing as needed.

o Perform all cleaning and maintenance functions required to maintain a clean and safe service counter area and kitchen.

Requirements : Essential Functions

o Perform tasks listed on the Opening and Closing Checklists to properly prepare the service area.

o Restock trays, beepers, BBQ Sauce, condiments, utensils and other items for order preparation and ongoing as needed.

o Perform all cleaning and maintenance functions required to maintain a clean and safe service counter area and kitchen.