Lead Associate Workout Specialist

Member Payment Solutions Specialist

In this role, you will work with internal and external partners to provide member-modified payment solutions allowing them to retain their collateral, repay and prevent loss to the credit union. Prevent and / or minimize potential losses by working with members based on their ability and willingness to pay. Collaborate with leaders on recommending criteria utilized to reach a workout decision including but not limited to debt-to-income ratio, loan-to-value, and collateral value. Work with the members and serve as the member's primary point of contact throughout the modification process. Responsible for tracking the volume, monitoring and regularly reporting the performance of the program to appropriate leaders and / or committees and making continuous improvements to ensure the modification options meet desired and pre-established goals.

Responsibilities

• Builds and maintains a positive relationship with customer interactions as well as manages customer issues and escalations within the outlined scope.
• Makes recommendations in order to enhance the loss prevention process.
• Researches, evaluates, designs, and tests the need for and development of process and product changes.
• Participates in new and innovative projects to improve efficient servicing operations and successful execution of our strategy.
• Engages and collaborates with internal partners to successfully accomplish department and organizational goals.
• Tracks and provides reports on a regular basis on program performance.
• Creates and coordinates member correspondence.
• Monitors compliance with federal and state residential and consumer lending regulations.
• Maintains knowledge relating to credit union compliance regulations, credit union policies and procedures to ensure regulatory compliance.

Education :

Years of Experience :

In Lieu of Education :

Compensation & Benefits :

Typical hiring range : $58,800 - $83,050 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.

Additional Compensation : Annual performance bonus

Benefits : Alliant provides a benefits package including health care, vision, dental, and 401k with employer match.

Additional Benefits :

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.