Casino Services Rep Full Time Swing Shift Harrah's Gulf Coast

Description

Job Summary :

The Casino Services Representative will provide Caesars Rewards related functions and monetary transactions for all guests in an efficient courteous and professional manner displaying a high standard of guest service. This role is responsible for maintaining accountability of funds assigned to them as well as accurate records per gaming regulations department policy and internal controls when providing various monetary transactions to our guests. This role is also responsible for engaging our guests by suggesting and promoting Caesars Rewards benefits and products.

Essential Duties and Responsibilities include the following; other duties may be assigned as necessary. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roles and Responsibilities :

• Performs cash handling tasks in accordance with cash handling procedures including but not limited to cashing personal checks processing cash advance transactions cashing casino chips and gaming tickets issuing and redeeming markers and providing funds to the slot department for jackpot payouts.
• Maintains and issues reel reward coupons to guests utilizing the same procedures as cash transactions.
• Actively promotes and assists guests with all Caesars Rewards related products services and promotions including but not limited to Caesars Rewards Visa Caesars Rewards tier benefits and the Caesars Rewards App.
• Greets assists and gives a warm farewell to guests in accordance with Spotlight requirements.
• Responds to guests inquiries and questions in a professional and helpful manner and handles and solves all guest concerns.
• Learns and maintains knowledge of all aspects of the Title 31 program including but not limited to BSA AML KYC and Verbal address verification procedures.
• Responsible for following all aspects of the Caesars Responsible Gaming program.
• Assists guests in cashing their winning sports betting wagers outside of normal Book operating hours.
• Maintains and updates guest information in the casino maintenance system as needed.
• Maintains accountability of funds and records in accordance with requirements of the MS State Gaming Commission Harrahs Gulf Coast internal controls and department policies and procedures.
• Responsible for cleanliness of work area including assigned window back counter and all areas of front line visible to guests.
• Keeps work station and front line stocked with supplies including but not limited to chip trays pens scissors Caesars Rewards cards forms and paid stamps.
• Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.
• Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
• Suggests players in Caesars Rewards Caesars Rewards App Play by CR and Caesars Rewards Visa.
• Suggests products services and experiences to guests.
• Other duties as assigned.

Qualifications :

Physical Mental & Environmental Demands :

Primary Location : Harrahs Gulf Coast

Work Locations : 280 Beach Blvd Biloxi MS 39530

Organization : Grand Casinos of Biloxi LLC.

Employee Status : Full Time

Union : No

Harrahs reserves the right to make changes to this job description whenever necessary.

Key Skills

Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C

Employment Type : Full-Time

Experience : years

Vacancy : 1