Field Service Technician-RTP, NC

Field Service Engineer – RTP, NC Location :

• Remote but within the RTP, NC location with up to 25% travel EquipNet is seeking a Field Service Engineer to join our team, supporting leading laboratories across the biotech, pharmaceutical, chemical, and environmental industries.
• This role provides both remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring clients achieve optimal system performance and reliability.
• Key Responsibilities Provide remote and on-site technical support for LC-MS and GC-MS systems to maximize performance and uptime.
• Diagnose and troubleshoot hardware, software, and application-related issues across multiple vendor platforms (SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, PerkinElmer).
• Perform preventative maintenance, repairs, and calibrations in alignment with manufacturer specifications and regulatory requirements.
• Support installation, qualification (IQ / OQ / PQ), and validation of new LC-MS and GC-MS instruments.
• Partner with customers to optimize system performance, including tuning, method troubleshooting, and workflow improvements .
• Deliver technical training and guidance to laboratory staff on best practices for instrument operation and maintenance.
• Maintain detailed service logs, documentation, and compliance records for all service activities.
• Act as a brand ambassador , ensuring high levels of customer satisfaction while representing EquipNet’s expertise in laboratory services.
• Collaborate with internal engineering, customer service, and technical teams to resolve complex service issues efficiently .
• Required Skills & Qualifications Strong technical expertise in LC-MS and GC-MS systems , including troubleshooting, maintenance, and software configuration.
• Proven ability to diagnose complex system failures and deliver timely, effective solutions.
• Familiarity with chromatography data systems (CDS) and mass spectrometry software.
• Excellent problem-solving, analytical, and communication skills , with the ability to explain technical concepts to diverse audiences.
• Strong organizational skills with an emphasis on documentation, compliance, and attention to detail .
• Ability to work independently in client settings with a professional and customer-focused approach .
• Experience & Education Associate’s or Bachelor’s degree in Analytical Chemistry, Engineering, Instrumentation, Biomedical Engineering , or a related field; or equivalent experience. 3+ years of experience servicing or supporting LC-MS / GC-MS instrumentation in relevant industries (biotech, pharma, chemical, environmental).
• Hands-on experience with major vendor platforms (SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, PerkinElmer) highly preferred .
• Knowledge of regulatory environments ( GLP / GMP, ISO, FDA ) is a plus.
• Proficiency with PC environments (Windows 2000 / XP, Windows 7, Windows 10) and Microsoft Office Suite.
• Valid driver’s license required; ability to travel up to 25% overnight within assigned territory.
• Compensation & Benefits Competitive salary commensurate with experience.
• Comprehensive health and dental insurance . 401(k) retirement savings plan .
• Paid time off and holidays .
• Opportunities for professional development, training, and certification support .
• Supportive, team-oriented work environment with opportunities for growth.
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