Billing Coordinator

JOB SUMMARY

City of Roswell, Georgia

JOB DESCRIPTION www.roswellgov.com / jobs

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Billing Coordinator

Department : Finance

Pay Grade :

FLSA Status : Non-Exempt

Job Code : F370

JOB SUMMARY

The purpose of this classification is to perform complex administrative, technical, and analytical duties related to utility, property tax, and general billing operations for the City. The position is responsible for maintaining accurate customer accounts, ensuring timely billing and collections, reconciling payments, and preparing monthly and annual reports for management review. The Utility and Tax Billing Coordinator works closely with Accounting, IT, and other departments to ensure compliance, data accuracy, and efficiency across billing systems and revenue collection processes.

ESSENTIAL JOB FUNCTIONS

• Administers all aspects of the City's utility, property tax, and general billing operations, including account setup, maintenance, billing, adjustments, and collections.
• Generates and reconciles monthly bills for water, sewer, sanitation, stormwater, property taxes, and other City revenue programs.
• Reviews account data for accuracy, performs reconciliations, and ensures compliance with established billing schedules, rates, and accounting standards.
• Coordinates with Resident and Business Services, Public Works, and other departments to process service orders, meter changes, and rate updates.
• Processes billing adjustments and credits; ensures accuracy of rates, service codes, and account balances.
• Reviews property tax digest updates and ensures correct assessment, exemption, and supplemental billing.
• Coordinates bill printing and distribution with third-party vendors; reviews samples for accuracy and authorizes release.
• Oversees returned payments, NSF checks, and related account corrections; applies service charges and initiates follow-up with customers.
• Manages collection efforts for delinquent utility, tax, and other City receivable accounts :

Prepares collection notices and payment arrangements;

MINIMUM QUALIFICATIONS

Education and Experience :

Requires a high school diploma or GED; supplemented by three (3) years of progressively responsible experience in utility billing, property tax, or general billing and collection functions within a municipal or governmental setting. An associate degree in Accounting, Finance, Business Administration, or a related field is preferred.

Licenses or Certifications :

Special Requirements :

Knowledge, Skills and Abilities :

PHYSICAL DEMANDS

The work is sedentary to light which requires the ability to exert light physical effort, but which may involve some lifting, carrying, pushing and / or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Tasks also require the ability to perceive and discriminate colors or shades of colors, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

WORK ENVIRONMENT

Work is regularly performed without exposure to adverse environmental conditions.

The City has the right to revise this job description at any time. This

description does not represent in any way a contract of employment.

The City of Roswell, Georgia commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City's policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal / state / local law.