ServiceNow Administrator

RecruitTalent LLC. • Richland, WA, United States

25 days ago

Job type

Full-time

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Job description

We are looking for a detail-oriented and experienced ServiceNow Administrator with a Certified System Administrator (CSA) certification and hands-on expertise in Software Asset Management (SAM) and Hardware Asset Management (HAM) modules. The ideal candidate will play a key role in managing and optimizing our IT asset lifecycle using ServiceNow, ensuring compliance, cost-efficiency, and operational excellence.

Key Responsibilities :

Administer and maintain the ServiceNow platform, focusing on SAM and HAM modules.
Configure and manage asset lifecycle workflows, discovery integrations, and reconciliation processes.
Ensure accurate data in CMDB and asset repositories through regular audits and automation.
Implement and maintain software license models, entitlements, and reclamation policies.
Manage hardware asset tracking, procurement, inventory, and disposal processes.
Collaborate with procurement, finance, and IT teams to align asset management with business goals.
Develop and maintain dashboards and reports for asset utilization, compliance, and cost savings.
Troubleshoot and resolve issues related to asset data, integrations, and platform performance.
Stay updated on ServiceNow best practices, upgrades, and new features related to SAM / HAM.

Required Qualifications :

ServiceNow Certified System Administrator (CSA) mandatory.

4+ years of experience administering ServiceNow, with at least 3 years focused on SAM and HAM modules.

Strong understanding of IT asset lifecycle management and software compliance.

Experience with ServiceNow Discovery, CMDB, and integration with third-party tools.

Proficiency in scripting (JavaScript, Glide) and workflow automation.

Excellent analytical, documentation, and communication skills.

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Servicenow Administrator • Richland, WA, United States