Rev-Up Auto Carrollton is hiring : Service Writer / Manager in Carrollton

Job Description

Job Description

Position Summary :

As a Service Writer , you will be the bridge between our customers and the technicians. Your role is to provide excellent customer service, write accurate repair orders, and help drive the growth of the business by promoting services, retaining customers, and optimizing workflow. Experience with Tekmetric is a must.

Key Responsibilities :

Greet customers and build strong, trust-based relationships

Create detailed repair orders using Tekmetric

Accurately communicate customer concerns to technicians and translate technician findings to customers

Present service recommendations clearly and confidently, without pressure

Schedule appointments and manage shop workflow efficiently

Maintain customer records and follow up on deferred work

Help implement service promotions and grow customer base

Monitor and track performance metrics (average RO, closing ratios, etc.)

Work closely with the team to ensure high-quality, on-time repairs

Contribute ideas for marketing, upsells, and operational improvements

Qualifications :

2+ years of experience as a Service Writer or Service Advisor (automotive repair setting)

Proficient in Tekmetric shop management software

Strong communication and sales skills

Customer-first mindset with a professional and friendly attitude

Ability to multitask in a fast-paced environment

Knowledge of automotive systems and repair terminology

Basic computer proficiency (Google Workspace, Excel, etc.)

Bonus Skills :

Experience with customer retention strategies

Familiarity with local marketing ideas or community engagement

Bilingual (Spanish / English) a plus

Why Join Us?

Competitive pay with performance bonuses

Opportunities for growth and leadership

Supportive, team-oriented work environment

Paid training and continuing education

Ready to grow with a great team? Apply now and help us build the best auto repair experience in town!

Company Description

Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.

Maintains service operations by inspecting and maintaining vehicles.

Company Description

Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.\r\nMaintains service operations by inspecting and maintaining vehicles.