Energy\Utilies Support Analyst

JOB DESCRIPTION

Serves as customer-facing member of an energy usage analysis team dedicated to supporting customer inquiries for the Product team.

Responsible for answering customer phonecalls and emails and translating them into Azure Dev Ops tickets for resolution.

Responsible for logging issues / tickets in both ADO and Excel sheets and keeping them in sync.

Produces a monthly summary report (Excel) of all customer inquiries, status, and ticket numbers from weekly numbers.

Must Have

• Ability to identify, clarify, and resolve issues and risks, escalating them as needed.
• Ability to manage stakeholder relationships.
• Entering bug and story tickets into a software management system
• Excel reporting skills
• MS Office skills
• Professional customer service phone skills for high importance customers (public facing, not internal)

Nice To Have

Required Skills : Unknown

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No