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Account Specialist

Account Specialist

IMMIWestfield, IN, US
24 days ago
Job type
  • Full-time
Job description

Job Description

The essential functions of the account specialist while meeting or exceeding annual goals and objectives are as follows :

Within assigned customers and / or markets :

  • Establish, develop, document, and maintain relationships that support existing business for assigned accounts.
  • Support account managers in lead / opportunity development and tracking
  • Manage the customer inquiry / RFQ process as well as customer or internally driven change management requests.

Ensure documentation of customer inquiries (, excel, etc..).

  • Work with account management to determine the bucket the inquiry falls into (change management vs. RFQ vs. transitions, etc...)
  • Generate CPQs as needed to help drive the cost & design freeze.
  • Champion customer samples from request to shipments
  • Support RFQ and QDM kick-off meetings as needed
  • Champion the development of the quotes (facilitating cost analysis, internal approvals, quote documents) as well the supporting the communication of the quote to customer. (Account Manager's champion the price on the quotes.)
  • Support Change Management in process of the Change Notices, Engineering Change Orders and Mfg. Change Orders with timely completion of deliverables related to customer data entry and communications with customers.
  • Champion the data entry and maintenance of Oracle customer related forms such as price lists, customer cross reference and customer item fields.
  • Initiate the set-up of customers in Salesforce & Oracle
  • Support PPAP process by entering PPAP orders, ensuring documentation is included in the EPDM entry and working with IMMI teams to ensure PPAPs are on time to customers.
  • Champion assigned customers' portals. Ensure the organization is effectively using them to the customer's expectations.
  • Supportaccounts receivable and account management inresolving short pays (chargebacks) and customer aging issues.

    • Requirements :

  • Bachelor's degree in related field
  • 2 to 3 years of experience in related position
  • Excellent written and verbal communications skills
  • Strong organization skills
  • Computer aptitude (excel, CRM systems, ERP systems)
  • Mechanical / Product aptitude (ability to understand and communicate features and benefits of seat belt systems, advanced air bag systems, steering wheels and other occupant protection products)
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    Account Specialist • Westfield, IN, US