Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Payson, UT, US
Associate Team Leader

Associate Team Leader

H&R Block • Payson, UT, US
24 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Create a job alert for this search

    Associate Team Leader • Payson, UT, US

    Related jobs
    Shift Lead

    Shift Lead

    Walgreens • Provo, UT, US
    Full-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show more
    Last updated: 30+ days ago • Promoted
    Sanitation Team Member - Utah Locations

    Sanitation Team Member - Utah Locations

    Vincit Group • Moroni, UT, US
    Full-time
    Hourly Associate, Sanitation Team Member.It's fun to work in a company where people truly BELIEVE in what they're doing!. We're committed to bringing passion and customer focus to the business.The H...Show more
    Last updated: 29 days ago • Promoted
    Lindon Fulfillment Center Team Member II

    Lindon Fulfillment Center Team Member II

    doTERRA • Lindon, UT, US
    Full-time
    At doTERRA, we encourage all employees to seek out opportunities that will expand their skill set.We strive to help achieve personal career goals by providing opportunities of growth and movement t...Show more
    Last updated: 30+ days ago • Promoted
    Service Team

    Service Team

    Panda Restaurant Group • Spanish Fork, UT, US
    Full-time
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work...Show more
    Last updated: 30+ days ago
    Drive with DoorDash - Onboarding / Onboard

    Drive with DoorDash - Onboarding / Onboard

    DoorDash • Fountain Green, UT, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 24 days ago • Promoted
    Creatives Delivery Team Lead (Contract, Remote)

    Creatives Delivery Team Lead (Contract, Remote)

    Infuse • Provo, UT, US
    Remote
    Full-time
    Creatives Delivery Team Lead (Contract, Remote).We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every hum...Show more
    Last updated: 21 days ago • Promoted
    Member Sales Associate

    Member Sales Associate

    Scenthound • Spanish Fork, UT, US
    Full-time
    Direct career growth path to Management positions.Competitive hourly base pay, plus sales bonuses.Complimentary service membership. The Sales & Front Desk Associate is a key position at Scenthound, ...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    Arby's • Spanish Fork, UT, United States
    Part-time
    Think about it you and us? Sounds like it could be a match made in the meat heavens.Shift meal discount and family dining discount •. Best in Class Training & Continuous Learning.Journey Wellbeing S...Show more
    Last updated: 2 days ago • Promoted
    Team Member

    Team Member

    Tractor Supply • Provo, UT, US
    Full-time
    The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.Do you...Show more
    Last updated: 30+ days ago • Promoted
    Development & Advancement Associate

    Development & Advancement Associate

    Texas Health Action • Provo, UT, US
    Full-time
    Development & Advancement Associate (Part-Time).Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health servi...Show more
    Last updated: 19 days ago • Promoted
    Partner Development Associate

    Partner Development Associate

    Veracity Insurance • Pleasant Grove, UT, US
    Full-time
    Quick Apply
    At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent. Ours is a culture of empower...Show more
    Last updated: 30+ days ago
    Specialty Sales Team Leader

    Specialty Sales Team Leader

    Target • Spanish Fork, Utah, USA
    Part-time
    Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target cares about and invests in you...Show more
    Last updated: 25 days ago • Promoted
    Purchasing, Supply and Logistics

    Purchasing, Supply and Logistics

    U.S. Navy • Fountain Green, UT, United States
    Full-time
    ABOUT The success and safety of every mission depend on getting needed supplies, materials, and equipment at a moment’s notice. The service members of the Purchasing, Supply & Logistics community ma...Show more
    Last updated: 21 days ago • Promoted
    Checkout Team Associate

    Checkout Team Associate

    Walmart • Spanish Fork, UT, US
    Part-time
    Neighborhood Market #3988 898 S 2550 E Spanish Fork, UT 84660-6190.Shift may start between 8 : 00am - 11 : 00am.Shift may start between 1 : 00pm - 4 : 00pm. Front End Checkout associates run our registers.T...Show more
    Last updated: 2 days ago • Promoted
    SHIFT LEAD | Elevate Academy

    SHIFT LEAD | Elevate Academy

    Heritage Schools, Inc. • Provo, UT, USA
    Full-time
    Quick Apply
    Elevate Academy is a co-ed, residential treatment program for adolescents, specializing in trauma, mood disorders, adoption and attachment issues, and similar diagnoses. Students in Elevate Academy ...Show more
    Last updated: 30+ days ago
    Associate Manager

    Associate Manager

    Savers / Value Village • Orem, UT, US
    Full-time
    As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse a...Show more
    Last updated: 30+ days ago
    Country Business Development Team Lead

    Country Business Development Team Lead

    Libertex Group • Provo, UT, US
    Full-time
    Libertex Group Team Leader For Business Development.Founded in 1997, Libertex Group is an international powerhouse with over 27 years of experience in the financial markets.Over the years, Libertex...Show more
    Last updated: 21 days ago • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border Protection • Fountain Green, Utah, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted