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Service Advisor
Service AdvisorGoodhue Boat Company • Meredith, NH, US
Service Advisor

Service Advisor

Goodhue Boat Company • Meredith, NH, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Goodhue Boat Company is growing and we are looking for driven, enthusiastic, and sales-oriented individuals to join our team and grow with us! Goodhue is a family-oriented company that values diversity, gender equality, open lines of communication and believes in developing employees to their fullest potential.

We are looking for a Full-Time, Marine Service Advisor to help us in delivering award-winning customer service and creating a unique and memorable experience for our customers. This position will assist the Service Manager in ensuring the success of the Service Department at our Meredith Marina.

Job Summary :

Marine Service Advisors will report to the Service Manager and assist in overseeing the day-to-day operations of the Service department and ensuring our customers receive prompt, courteous and effective service. In this position, you will be part of a team that specializes in the maintenance, repair, and detailing of most makes and models of boats.

Duties / Responsibilities :

  • Communicate with customers in a professional manner to gather all information necessary to create an accurate estimate.
  • Consult and sell services that are applicable to the type of boat and customer’s needs.
  • Provide customers with a schedule of work, updates, and any changes that may occur.
  • Coordinate with customers on transportation of their boat.
  • Finalize and invoice work orders.
  • Ensure each customer has a positive service experience.
  • Spend quality time building a relationship with the customer.
  • Follow up after work is complete.
  • Other duties as needed.

Qualifications :

  • 2+ years of Marine or Automotive Service Writer experience, preferred
  • Strong customer service skills, in-person and over the phone.
  • Possesses a high degree of organizational skills.
  • Ability to create and execute a plan and to react effectively to unexpected situations.
  • Ability to work under pressure in a fast-paced environment.
  • Ability to communicate efficiently and effectively.
  • Thrives in a team environment.
  • Strong computer skills.
  • Must have superior selling skills and knowledge of how to cross-sell products and services.
  • Problem solving skills.
  • Marine parts and services knowledge is a must.
  • Experience with Lightspeed EVO, preferred.

    • Education :

  • Associate's degree in business or 2 years of customer service management experience.
  • Valid Driver’s License, required.
  • Boater’s license, a plus.

    • Salary :

    $50,000-$65,000, Base + Commission, based on experience.

    Benefits :

    Health Insurance HRA or HSA

    Dental Insurance

    Group Life Insurance

    401(K) (available after one year)

    Paid Time Off

    Employee Discounts

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    Service Advisor • Meredith, NH, US