Hospital IT Helpdesk - Night Shift 11pm - 7am (Los Angeles)

Minimum Experience :

• Must be available to work 3rd shift
• Minimum of 3 years of IT and 2 years experience in Service Desk Support
• Experience working in a call center handling tickets daily (30+)
• Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
• Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
• Duties include end user support, quickly analyze & diagnose application / system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.

Accountabilities :