Helpdesk Support Technician

Location : Hamilton Ohio

Purpose of the Role :

The helpdesk support technician will provide technical support to end users, support software & hardware upgrades and assist on software and infrastructure projects within the IT department. This position is fast paced, challenging and is critical to the business' success.

Key Responsibilities

• Provides technical support identifying problems with users' computers hardware and software.
• Administer software platform functionality, users, permissions in support of business functions.
• Manage procurement, configuration and deployment of workstations and other IT assets.
• Applies technical knowledge (hardware and software) and standard operating procedures (sop's) to both the local network and end users.
• Works with hardware and software vendors for quoting, procurement, support and trouble shooting
• Collaborates with other employees to research and solve problems.
• Collaborates and works with mechanical and controls engineers to install, modify and change industry specific software and hardware.
• LAN / WAN support. WiFi support, this also includes all handheld and mobile devices for communications, mobile application, MFA and barcode scanning.
• Hardware and Software projects assigned from manager.

Qualification requirements

Core Competencies

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. The description is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required to employees assigned to this job.

Monday - Friday 8AM-5PM