Product Manager - Carrier Content

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Move your career forward while connecting countless people to the life-changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We're always on the lookout for creative opportunities to do right by our customers, and each other. Together, we're creating a better way to work, united by our common passion to make a difference.

Product Manager

We are looking for a highly motivated product manager with excellent communication, technical and project management skills to join our carrier services team. This highly visible role focuses on the critical operational aspects of managing the vast amounts of data received from insurance carriers. The product manager oversees the entire lifecycle of insurance plan-related content and data, including its collection, requirements, loading, and compliance within the platform.

This position requires strong collaboration skills to work with both external and internal teams in order to collect and define plan data requirements. It involves coordinating with product, engineering, compliance, legal, and business teams to ensure the efficient loading and integration of carrier data into the systems.

We are looking for someone who :

• Has a background in the health insurance industry, with an in-depth understanding plan and content data management
• Has experience in account management, relying heavily on email communication and day-to-day interactions for requirement gathering
• Can effectively work with insurance carriers and internal stakeholders including engineering, product, operations, legal, compliance, and business teams, managing a high volume of daily email communications and addressing technical requirements about insurance plans
• Possesses excellent written and verbal communicator, has strong organizational skills and can comprehend complex data requirements and relationships, as well as system configurations
• Has a willingness to participate and lead meetings with carriers, stakeholders and colleagues in offshore time zones
• Can handle daily operational work while also helping develop, support and implement future automation and data loading strategies
• Is an excellent written and verbal communicator, who understands complex business and technical requirements and can help prioritize and track operational tasks
• Will innovate with AI & Automation. Explore opportunities to apply AI-driven product development, LLM-based solutions, and agentic automation within shared services to streamline workflows, improve scalability, and enhance operational efficiency

What you will do :

Collect and load insurance plan data from carriers. Become the subject matter expert (SME) for carrier-specific insurance data requirements, including organizing and storing various content files.

Provide daily support for questions and issues raised by carriers and internal stakeholders related to carrier insurance plans, rates, applications and enrollment logic.

Send validation links are sent to carriers for review and approval.

Intake of carrier, CMS, and third-party vendor files in various formats (PDF, TXT, CSV).

Align key data elements and mapping across provider, RX, carrier plans, and CMS files to ensure consistency.

Assist with the development and oversight of compliance filings, collaborating with compliance and legal teams to adhere with any CMS or state regulatory requirements that may arise during content development.

Develop deep knowledge on the tools and platform solutions used by content delivery.

Effectively use email, confluence, Google docs, SharePoint, SQL and JIRA while collaborating with offshore development teams.

Keep stakeholders informed of day-to-day project statuses, updates, and risks.

Who you are :

Bachelor's degree in healthcare related field, or equivalent practical experience

Two or more years experience working in the health industry, Medicare, ACA and small group is a plus

Three or more years collaborating directly with cross functional teams such as product, engineers and business stakeholders on requirements and technical solutions

Nice to have : experience in AI-driven product development, knowledge of LLM (large language models), and building agentic solutions that leverage automation and intelligent workflow

Experience and willingness to work with offshore teams including time shifting to account for different time zones.

Experience with technologies like SQL, ORACLE, XML, web services and API is a preferred, as well as experience with databases and data management

Strong attention to detail, time management, and organizational skills, with the ability to manage multiple tasks and meet deadlines.

Proficiency in tools such as Atlassian Jira and Confluence, MS Office, and Google Docs. Familiarity with project management tools and methodologies.

What we offer :

Generous benefits include medical, dental and vision beginning on your first day of employment

401K with matching

Tuition reimbursement

Employee stock purchase program

12 company paid holidays and flexible time off (PTO for non-exempt)

Our values :

One team

Customer centric

Innovation

Integrity

Quality

Accountability

Relentless

Financial stewardship

Please note the above is a summary of responsibilities; a full job description is available upon request.