Director, Experience Design

Job Classification :

Technology - Agile Delivery & Product

Prudential is seeking a Director of Experience Design to lead strategy design excellence and team growth across our enterprise digital ecosystem including MyPru and adjacent customer-facing platforms. This role is pivotal in shaping how customers advisors and clients engage with Prudentials products and services online ensuring every experience is unified intuitive and grounded in our brand purpose.

As part of the Growth & Channel Activation team youll partner closely with Marketing Product Engineering Brand and Service teams to advance our next generation of digital experiences from acquisition through servicing connecting business goals to customer value through human-centered design. Success in the role will look like :

• Creation of unified high-performing ecosystem : MyPru and connected platforms deliver seamless brand-aligned experiences across acquisition and servicing to drive business growth.
• Challenging the status quo and driving simplification through fresh thinking : Lead efforts to simply how we work and communicate challenging legacy processes and reframing how we position teams processes and services.
• Simplified intuitive user journeys : Customers are able to complete tasks faster and with less friction increasing satisfaction and ease of doing business.
• Tangible business impact : Growth in traffic conversion enrollment and adoption reflects effective design and messaging.
• Improved operational efficiency : Shorter cycle times fewer support calls and reduced defects signal streamlined reliable experiences.

What you can expect :

Lead Digital Ecosystem Strategy

Deliver Design Excellence and Measurable Impact

Lead Mentor and Scale a High-Performing Team

Partner Across the Enterprise

What youll need :

What we offer you :

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $164700.00 to $222700.00. Specific pricing for the role may vary within the above range based on many factors including geographic location candidate experience and skills.

Market competitive base salaries with a yearly bonus potential at every level .

Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave .

401(k) plan with company match (up to 4%).

Company-funded pension plan.

Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.

Work / Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.

Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

Employee Stock Purchase Plan : Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period) after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry sex sexual orientation gender identity national origin genetics disability marital status age veteran status domestic partner status medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process please email .

If you are experiencing a technical issue with your application or an assessment please email to request assistance .

Required Experience :

Director

Key Skills

CSS,InVision,Balsamiq,HTML5,Information Architecture,Ux,Usability,Fireworks,User Research,UI,Axure,Experience Design

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 164700 - 222700