Onsite Field Service Engineer

Description

Responsibilities include :

• Provide highly visible customer support through the performance of on-site installation of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment and instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customer on administrative / technical matters for assigned projects.
• Interpret customers' needs and clarify where responsibility for problem resolution falls.
• May include any aspect of field support, and is not limited to system hardware and software, PCs, and networking / wireless networking. Installs and upgrades a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer's equipment operates efficiently.
• Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP). Instruct customers in operation / basic maintenance of VMS products.
• May coordinate and review the activities of a small group of Installation Representatives.

Requirements :

Benefits :