Manager, Regional Service - Home Warranty

Regional Service Manager

The Regional Service Manager (RSM) is responsible for overseeing service delivery operations within a designated region, ensuring optimal service quality, cost efficiency, and customer satisfaction. This role drives performance through data analysis, vendor management, and team leadership, while also supporting strategic initiatives such as process improvement, recruitment, and budget management.

Job Responsibilities

• Responsible for managing Service Delivery within respective region, including service costs, service quality, service coverage and the overall customer experience. 40%
• Responsible for analyzing the performance of the Region using statistical and analytical tools to identify trends, defects, process improvement and cost savings opportunities. 30%
• Responsible for managing a Staff Service Recruitment and Service Locater Associate for ensuring that the recruiting resource is used in a productive and efficient manner, and Service SLA's are met, allowing achievement of objectives and goals. 10%
• Responsible for budgets, productivity goals and process improvement goals. 10%
• Provide periodic reports, presentations, business plans, updates on productivity and cost reduction initiative and team performance. 10%

Basic Qualifications

Pay Range :

$72,900.00 - $121,900.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.