Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Rancho Cucamonga, CA, US
No longer accepting applications
Associate Team Leader

Associate Team Leader

H&R Block • Rancho Cucamonga, CA, US
25 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join is committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #3350

    Create a job alert for this search

    Associate Team Leader • Rancho Cucamonga, CA, US

    Related jobs
    Associate Team Leader

    Associate Team Leader

    H&R Block • Corona, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 25 days ago • Promoted
    Shopper Team Member

    Shopper Team Member

    Amazon • Phelan, CA
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 23 days ago • Promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion Edge • Phelan, CA, United States
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show more
    Last updated: 23 hours ago • Promoted
    Sales Team Leader

    Sales Team Leader

    Advantage Sales and Marketing • Irvine, CA, US
    Full-time
    At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Sales Team Leader to manage sales programs and strategic planning initiatives within a specific department of the bu...Show more
    Last updated: 30+ days ago • Promoted
    Leader In Training

    Leader In Training

    Buckle • Rancho Cucamonga, CA, US
    Full-time
    The Leader in Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statement : "To create the most enjoyable shopping experience possible for our Guests.The LI...Show more
    Last updated: 30+ days ago • Promoted
    Shift Lead

    Shift Lead

    Taco Bell • Mission Viejo, CA, US
    Full-time
    Support the RGM by running great shifts in a self-sufficient manner.Take ownership and responsibility to solve problems; seek help from others when appropriate. and be willing to provide help and g...Show more
    Last updated: 30+ days ago • Promoted
    Small Market Team Leader, Employee Benefits

    Small Market Team Leader, Employee Benefits

    Risk Strategies • Irvine, CA, US
    Full-time
    This is a hybrid opportunity and this role requires onsite in-office presence approximately 1 to 3 days per week at one of our following office locations : Santa Rosa, CA, Irvine, CA, Roseville, CA,...Show more
    Last updated: 30+ days ago • Promoted
    Associate Lead Generation Specialist, TemporaryIrvine, CA

    Associate Lead Generation Specialist, TemporaryIrvine, CA

    Weedmaps • Irvine, CA, US
    Full-time
    Associate Lead Generation Specialist, Temporary.Associate Lead Generation Specialist, Temporary.Onsite - 5 days per week onsite in Irvine, CA). This role will unlock new business opportunities by fi...Show more
    Last updated: 30+ days ago • Promoted
    Stock Associate

    Stock Associate

    Family Dollar • Phelan, CA, USA
    Full-time
    Join the Family Dollar team as a Stock Associate and help us keep our store shelves stocked and organized.As a Stock Associate, you will receive and process shipments, restock merchandise, and assi...Show more
    Last updated: 21 days ago • Promoted
    AE - Selling Team Leader (Assistant Manager)

    AE - Selling Team Leader (Assistant Manager)

    American Eagle Outfitters • Irvine, CA, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the high signal to noise ratio, making the content beautiful and condensed.Show more
    Last updated: 30+ days ago • Promoted
    Sales Team Leader

    Sales Team Leader

    Advantage Solutions • Irvine, CA, United States
    Full-time
    Primary Posting Location : City.Primary Posting Location : State / Province.Primary Posting Location : Postal Code.Primary Posting Location : Country. At our Company, we grow People, Brands, and Busin...Show more
    Last updated: 30+ days ago • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Phelan, California, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show more
    Last updated: 30+ days ago • Promoted
    Sales Associate

    Sales Associate

    Costco • Phelan, CA, USA
    Full-time
    At Costco, we are committed to providing the best possible shopping experience for our members.Join our team of dedicated sales professionals and work in a fast-paced, team-oriented environment whe...Show more
    Last updated: 21 days ago • Promoted
    Team Leader

    Team Leader

    Automatic Data Processing • San Dimas, CA, US
    Full-time
    Are you ready to join a company offering career advancement opportunities throughout your career journey?.Do you want to join a company with award-winning training and world-class service guideline...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Lead - Family Growth Associate

    Customer Success Lead - Family Growth Associate

    Abby Care • Mission Viejo, CA, US
    Full-time
    Customer Success Lead - Family Growth Associate.At Abby Care, we are tackling one of the most important and unsolved challenges of our time : family caregiving. Over 50 million Americans are family c...Show more
    Last updated: 22 days ago • Promoted
    Lot Associate

    Lot Associate

    Home Depot (Retail) • Foothill Ranch, CA, US
    Full-time
    Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity ...Show more
    Last updated: 30+ days ago • Promoted
    Pizza Hut Employment in Phelan, CA

    Pizza Hut Employment in Phelan, CA

    Pizza Hut • Phelan, CA, USA
    Full-time
    Pizza Hut restaurants are hiring team members, delivery drivers, and shift managers.Flexible scheduling with competitive wages and meal discounts. Training provided with opportunities for advancemen...Show more
    Last updated: 21 days ago • Promoted
    Clinical Director, BCBA - Up to 5K Sign on Bonus

    Clinical Director, BCBA - Up to 5K Sign on Bonus

    Accel Therapies • Pinon Hills, California, United States
    Full-time +1
    Location : Victorville, CA (92395).Schedule : Monday - Friday, 8 : 00 AM - 4 : 30 PM.Work Setting : Center-based ABA.Remote / Work From Home Flexibility (with eligibility). Total Earnings Potential : $104-10...Show more
    Last updated: 2 days ago • Promoted