Customer Experience SpecialistSouthern National Roofing • Columbia, MD, US

Customer Experience Specialist

Southern National Roofing • Columbia, MD, US

30+ days ago

Job type

Full-time

Quick Apply

Job description

Earn $125,000 - $200,000 per year - No Cold Calling.

About Us

We’re one of the top 2% roofing companies in the U.S., operating across multiple states. We help homeowners protect and improve their homes — with honesty, quality, and unmatched customer experience.

We’re expanding fast and looking for driven Customer Experience Specialists who are confident, professional, and motivated to succeed.

What You’ll Do

Meet with homeowners for pre-scheduled, confirmed appointments (no cold calls)
Guide customers through roof inspections, options, and pricing
Help homeowners make informed, confident decisions
Deliver 5–10 in-home consultations per week
Deliver outstanding customer service from start to finish
Attend team meetings and ongoing training

Compensation

$125,000–$200,000+ per year (base draw + uncapped commission + bonuses)

Average monthly earnings : $10,000–$18,000

Weekly pay structure

Paid training included

Schedule

Monday–Friday : Appointments at 1pm & 6pm and occasionally 10am as well

Saturday : 10am and 2pm appointments

Sales meetings : Ongoing daily

Field-based role (drive 30 - 90 mins to confirmed appointments)

Requirements

3+ years of outside sales or customer-facing experience

Strong communication & presentation skills

Reliable vehicle and valid driver’s license

Coachable, confident, and highly motivated personality

Tech-savvy (comfortable using tablets or CRM software)

iPad required (purchase through us is available)

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Customer Experience Specialist • Columbia, MD, US

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