In-Room Dining Order Taker | Telephone Sales Agent (Full-Time)

Telephone Sales Agent

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage Healdsburg, we know our success is all because of you. Here, you're not just an associate but a passionate creator of authentic, personalized experiences. You'll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage Healdsburg is more than a job; it's a way of life. Don't just imagine the possibilityjoin us.

Your Leadership

Supports the In-Room Dining department and its staff by answering incoming calls and taking guests' orders via phone or digital platforms and special requests

Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions

Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded

Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests

Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue

Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions

Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out

Assist with keeping the office clean and organized

Close out cash banks and pay out servers as needed

Deliver on guests' expectations and have the desire to create WOW moments

Perform additional duties as assigned that may be outside the scope of duties, based on business needs

At Montage Healdsburg, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer veterans / disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

The pay scale

• for this position is $20.00.
• The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.