Director of Operations

Operations Director – TSA (Enterprise IT Operations & Service Delivery)

Location : Springfield, VA

Clearance Required : U.S. Citizen, ability to obtain DHS EOD (Active Secret or higher preferred)

Position Overview

The Operations Director will serve as the senior leader responsible for directing, stabilizing, and optimizing a large-scale, 24×7 enterprise IT operations environment in support of the Transportation Security Administration (TSA). This role oversees national service delivery functions, incident and event management, Tier 2–4 operations, enterprise monitoring, operational readiness, and the performance of mission-critical systems.

The ideal candidate is a seasoned operations leader with deep experience managing enterprise O&M, multi-site IT operations, service desk performance, and high-availability environments across federal or highly regulated organizations. This position requires exceptional executive communication skills, technical acumen, team leadership, and the ability to operate effectively in a fast-paced, mission-critical federal support environment.

Key Responsibilities

Enterprise IT Operations Leadership

• Lead and direct a 24×7 enterprise operations organization supporting TSA’s national mission systems.
• Provide hands-on leadership for incident, event, and outage management across multiple technology towers.
• Oversee Tier 2–4 technical teams to ensure rapid response, escalation handling, and issue resolution.
• Drive operational excellence through continuous monitoring, proactive problem identification, and service stability initiatives.

Service Delivery & ITSM Excellence

Monitoring, Performance & Operational Readiness

Team Leadership & Workforce Development

Vendor, Budget & Contract Oversight

Mission-Focused Execution

Required Qualifications

Preferred Qualifications

What Success Looks Like

If interested, please forward me your resume with security clearance and contact information soonest.