General Manager

Description

Job Overview :

The General Manager ensures Association business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, FirstService policies and procedures, California civil code, and other applicable regulations. The General Manager will consistently adhere to and perpetuate the mission and vision of the Board of Directors, and membership, and has oversight over all aspects of the operations of the building. This would include, but is not limited to : building strong relationships with the board of directors, committees and residents, ensuring building systems and common areas are properly maintained, managing staff and vendor performance, administering any shared cost arrangements, ensuring homeowner adherence to community rules and regulations, preparing the budget, presenting financial reports, preparing for and attending board meetings, and communicating with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and utility companies as necessary. The General Manager takes pride in the look and feel of the building and "owns" the activities of all vendors and staff deployed in the building.

Compensation : $100,000.00-120,000.00 / yr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities : The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Acquire an understanding of all Community governing documents (CCRs, By-Laws and published rules) and ensure all requirements are followed.
• Quickly gain a working knowledge of FirstService systems (including FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark, etc...), and assimilate standard operating policies and procedures.
• Recruit, hire, train and supervise all staff. Create staffing plans and budgets for Board approval. Use FSR associates whenever possible but determine when certain positions are best outsourced. Hold regular touch bases and staff meetings with the team.
• Promote FSR's Global Service Standards amongst FSR associates and vendors. Include these standards in daily coaching and performance management discussions.
• Proactively inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner.
• Ensure all fire, life and safety systems are operable and evacuation plans and emergency procedures are documented and understood by staff and residents.
• Ensure operating procedures and preventative maintenance plans are in place for all key systems. (HVAC, Pumps, Boilers, Security, etc...)
• Respond to homeowner / resident requests for maintenance or compliance issues, or architectural change approvals.
• Create an annual calendar of key client meetings and events and incorporate into FSR Connect and personal calendar.
• Work with Association legal counsel on any pending or existing litigation after coordination with the Board President and provide periodic updates to the Board.
• Prepare and post board meeting agendas, working with the Board President to prepare the items to be discussed and acted on.
• Prepare concise, yet detail-oriented, board meeting packets which allow the Board to make informed decisions without lengthy discussion.
• Attend and participate in Board and committee meetings, as requested, and ensure minutes are prepared.
• Approve and code vendor invoices and ensure vendors comply with the terms of their service contracts.
• Gather detailed bids for major non-recurring projects or for requested changes in recurring vendor contracts.
• Monitor the financial position of the Association and present monthly financial reports and any documents requiring Board member signatures.  The GM should have a strong financial background and be able to understand and work with the finance committee on the financial statements and budget.
• Lead Boards toward the development of short-term and long-range plans and develop recommendations for specific action plans to achieve Board objectives.
• Plan, coordinate and participate in an annual Board Boot Camp.
• Prepare annual budget drafts, in working with the Finance Committee and Board, with updated reserve study disclosures and ensure the annual budget is distributed in a timely manner.
• Support the activities of various Board sub-committees and provide a seamless connection between the Board of Directors and committees.
• Administer the Annual Election and meeting.
• Ensure annual CPA audit / review is completed and distributed within 120 days of year end. Also ensure tax returns are completed and filed by CPA.
• Assess and monitor community needs : identify opportunities for improved communication or service delivery methods. Implement programs or improvements.
• Attend key Four Seasons community events.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Review annually and update as needed the Homeowner Welcome Program.
• Perform or assist with any operations as required to meet client needs and company deadlines. Notify supervision of unusual or non-recurring equipment, operating, or staffing problems.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work for the entire staff.
• Participate in FSR training activities and updates and follow all policies and procedures.
• Attend and participate in professional group meetings. Stay abreast of new trends and innovations in fields of community management and community programming.
• Perform any range of special projects, tasks and other related duties as assigned.
• Other duties as assigned.

Skills & Qualifications :

Education & Experience :

Physical Requirements and Working Environment :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics are normal office conditions. Consistent and regular attendance required. Hours over and above normal office hours will occur, including evenings and some weekends. Schedule is subject to change based on business needs.

Tools & Equipment Used :

Supervisory Responsibility :

What We Offer :

About Us :

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com / california

Disclaimer :

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.