Billing / Member Credit Specialist

Job Type

Full-time

Description

Wright-Hennepin Cooperative Electric Association is a member-owned, not-for-profit electric utility that provides power to rural Wright County and western Hennepin County. The cooperative has been a corporate citizen to the area since 1937 and currently serves more than 59,000 electric accounts.

Join Our Team as a Billing / Member Credit Specialist!

Are you ready to make an impact? In this role, you'll be at the heart of our financial operations-driving accurate cycle billing and seamless payment processing. You'll bring your expertise in credit, collections, billing, and technology to ensure our cooperative delivers exceptional service and value to every member.

We're looking for someone who thrives on precision, embraces deadlines, and is eager to grow through training and skill development.

If you're passionate about accuracy, efficiency, and making a difference, this is your opportunity to shine!

Location :

This is a full-time in-office position at our company headquarters. We are based in Rockford MN, 15 miles west of Plymouth on Hwy 55.

Pay & Benefits :

Pay Range - $22.30-$25.20 / hour depending on experience and qualifications

WH offers a comprehensive health insurance plan including medical, dental, and vision coverage. WH also offers a generous company 401K match and contributions to a Health Savings Account. Employees have the potential to receive an annual bonus. Paid time off and paid holidays are provided. Other benefits include tuition reimbursement programs, flexible spending account access, dependent care FSA, and more.

Responsibilities / Functions

Collect on Aged Receivables

• Process payments and Drive Collections on Aged Receivables : Handle customer payments promptly and accurately while proactively monitor and collect outstanding balances using all available tools and resources.
• Stay Ahead of Past Due Accounts : Issue past-due and reminder notices to keep accounts current.
• Deliver Exceptional Customer Support : Remain available to assist members promptly.
• Maintain Accurate Payment Records : Update card information, process funds, and ensure account integrity.
• Ensure Compliance : Maintain consistent, professional practices when handling delinquent accounts.
• Communicate Effectively : Correspond with customers and maintain thorough documentation.
• Coordinate Service Actions : Order and manage disconnects / reconnects as needed to uphold service standards.
• Oversee Multiple Entities : Manage aging, collections, and payment contacts for both WH and WH Holding businesses.
• Handle Sensitive Cases : Process bankruptcies with accuracy and confidentiality.

Billing

Support The Finance Team

Requirements

Education and Experience

Knowledge, Skills and Abilities :

Salary Description

$22.30-$25.20 per hour