IT Operations Manager

IT Operations Manager

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

We are seeking a full-time IT Operations Manager for our Washington corporate office, located in the city of Bellevue. Within this role, you will lead innovative, technology-driven initiatives across IT Foundation Services.

This role will be instrumental in managing complex programs that span Foundation Support, Infrastructure Build-out, Day 1 Onboarding, and ongoing Employee Engagement. At SHEIN, IT is at the forefront delivering impactful, high-quality experiences to both internal and external customers every day, as well as HR, Finance, and various business teams. This role will play a critical leadership role in the design, planning, implementation, and optimization of cohesive, streamlined IT blueprints. These blueprints will encompass the necessary solutions, platforms, applications, and processes to support business needs. This position is essential to enabling SHEIN's rapid employee and business growth across global markets, including the Americas, Europe, and APAC.

SHEIN Overseas IT is committed to enabling SHEIN's rapid global expansion by developing future-ready IT platforms, applications, and services. Our mission is to lead the strategy, architecture, roadmap, and execution of Overseas IT, ensuring alignment with business priorities and global standards. We strive to deliver exceptional value to internal and external stakeholders, to become a world-class global IT organization.

This position reports to the IT Director, North America IT.

Job Responsibilities

• Project Planning & Execution :

Lead end-to-end project management for warehouse IT operations, from project initiation to final delivery.

Collaborate with cross-functional teams, including IT, production, procurement, and external partners, to ensure smooth project execution.

Manage project budgets, ensuring all expenses are within allocated funds.

Identify potential project risks and develop mitigation strategies.

Work with engineer teams to implement studio-specific technology solutions, such as software systems for production, asset management, and workflow automation.

Evaluate current studio workflows and processes, identifying areas for improvement.

Provide regular project status reports to senior management, highlighting key achievements, risks, and recommendations.

Manage and optimize warehouse IT systems, including automations, and robotics, ensuring efficient operations, performance monitoring, and continuous improvement initiatives.

Job Requirements

Nice to Have

Benefits and Perks