Boutique Assistant / Service Department Associate

BOUTIQUE ASSISTANT ROLES AND RESPONSIBILITIES

The Boutique Assistant elevates the in-store experience by consistently delivering memorable moments. They will execute best practices by optimizing hospitality and store amenities to create unique experiences. The Boutique Assistant will utilize their knowledge of products and services to maximize customer satisfaction during each interaction.

Deliver an exceptional welcome to clients and ensure outstanding hospitality throughout their visit.

Manage the flow of boutique traffic to ensure that all clients are attended to in a timely manner.

Assist the sales team with various activities to facilitate a seamless customer experience (running product, gift wrapping, beverage service, data capture, etc.).

Assist with CRM-related activities, including data entry and reporting.

Oversee the general upkeep and appearance of the sales floor.

Assist the service department when necessary.

Assist in merchandising and display maintenance (e.g., understock organization, maintaining proper visual standards, wrap area stocking).

Develop an understanding and knowledge of products.

Understand and comply with security and operational procedures (product handling, inventory control, etc.).

Uphold Brown & Co standards while projecting an approachable and professional image by adhering to the dress code.

Assist with special projects as needed.

Help with special events.

PREFERRED SKILLS

Previous retail experience required; luxury retail, service, or hospitality experience is a plus.

Excellent communication skills.

Ability to work in a fast-paced environment.

Strong attention to detail with the ability to handle multiple tasks simultaneously.

Collaborative approach and a "can-do" attitude.

Outgoing personality.

Ability to work retail hours, including nights, weekends, and holidays.

SERVICE DEPARTMENT ASSOCIATE ROLES AND RESPONSIBILITIES

Elevate the in-store experience consistently delivering memorable moments. Execute best practices by optimizing hospitality and store amenities to create unique experiences. Utilize knowledge of products and service to maximize customer satisfaction during each interaction.

Ensure all operations are carried on in an appropriate, efficient, cost-effective way

Provide exceptional operational support

Participate in all areas of service department

Taking in repairs

Cleaning jewelry

Sizing watches

Answering clients inquires via phone and email

Repair intake and management

Oversee estimate process

Strive for best customer experiences

Execute service policies and processes

Handle client issues when applicable

Maintain relationship with vendor service contacts

REQUIRED QUALIFICATIONS

Must have authorization to work in the United States.

Ability to operate company POS systems.