desktop support

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting / financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title : DESKSIDE Support Representative Distributed Client Services

DURATION : 5 YEAR

Job Description :

Candidates should be able to diagnose configure and install common applications and install / remove desktop PCs and monitors.

provide remote O365 on workstations and mobile devices which would include inTune MDM application Remote take-over skills a plus.

Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customers place of business for hardware or platform related issues.

Provide Deskside Support (software break / fix support or related tasks) on limited complexity problems for platforms having Windows current 4 generations of Windows Operating Systems or Apple current OS -1. Familiarity with Microsoft Office Suite and other common software applications.

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