Customer Care Advisor

Overview

Circle is a financial technology company at the epicenter of the emerging internet of money. Our infrastructure – including USDC, a blockchain-based dollar – helps businesses, institutions and developers harness breakthroughs in payments, commerce and markets.

Circle is committed to visibility and stability in everything we do. As we grow, we're expanding into new jurisdictions. Our values are High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.

What You'll Be Responsible For

You'll be part of a team working directly with customers of all sizes worldwide, helping them utilize the full potential of Circle while delivering an outstanding customer experience. Daily activities include resolving general inquiries and troubleshooting complex technical issues within defined service levels and timescales. You'll collaborate with peers and internal stakeholders on projects and initiatives designed to scale our 24 / 7 operation.

What You'll Work On

• Respond to customer questions and issues via support tickets with clear, helpful communication
• Collaborate with internal teams to investigate and resolve customer challenges
• Participate in team initiatives that improve customer satisfaction and operational excellence
• Contribute to maintaining up-to-date help content and internal support documentation
• Support on-call coverage as needed for weekends, holidays, or high-volume periods

Core Requirements

Preferred Requirements

Circle is an equal opportunity employer and values diversity. Compensation ranges are determined by factors including experience, skill set, qualifications and location. EEO statements and required notices apply where legally mandated. If accommodations are needed in the interview process, please contact accommodations@circle.com for support.

Compensation

Starting pay is determined by relevant experience, skill set, qualifications, and other business needs. Base hourly range : $28.00 - $38.50.

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