Director of Enterprise Technology Program Management

Job Description

The Director of Enterprise Technology Program Management role will lead and oversee the Northwest Bank's technology transformation initiatives, with the CRM implementation as a key program under its purview. This role will be responsible for driving the successful execution of enterprise-wide technology programs, ensuring alignment with business objectives, regulatory requirements, and customer-centric innovation.

The ideal candidate is a seasoned program leader with a proven track record in enterprise technology transformation, large-scale program management, and stakeholder engagement in financial services.

Essential Functions

• Develop and execute the bank's technology program management strategy, ensuring alignment with business goals and digital transformation initiatives.
• Oversee a portfolio of enterprise technology programs, including but not limited to CRM implementation, data modernization, cloud migration, and core banking enhancements.
• Provide strategic leadership for the bank's CRM transformation initiative, ensuring seamless integration with existing banking systems and alignment with customer engagement strategies
• Establish governance frameworks, methodologies, and best practices for enterprise-wide technology project execution.
• Work closely with executive leadership, business unit heads, and technology teams to align enterprise technology programs with strategic objectives
• Drive cross-functional collaboration to break down silos and foster a culture of digital innovation and transformation.
• Lead change management efforts, ensuring smooth adoption of new technologies across the organization.
• Act as a key liaison between business stakeholders, IT teams, and third-party vendors, ensuring CRM capabilities enhance operational efficiency and customer experience.

Additional Essential Functions

Safety and Health for those without supervisory duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Bachelor's Degree Technology, Business, or a related field

Master's Degree Technology, Business, or a related field

Work Experience

6 - 8 years enterprise technology program management, IT strategy, or digital transformation in the financial services sector.

6 - 8 years Proven experience managing large-scale technology implementations, including CRM, cloud, data platforms, and core banking systems.

General Employee Knowledge, Skills, and Abilities

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.