Quality Assurance Supervisor - IT

Job Summary :

A career in public service awaits you. COME JOIN OUR TEAM!

A great benefit of working for the State of Arizona is a fantastic work / life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.

What You'll Do :

Supervise the staff by defining and establishing schedules, setting priorities, providing support / direction and dealing with

administrative issues as needed. Trains staff on operational procedures and troubleshooting techniques. Leads / coordinates cross-team

testing efforts. Coaches team members on performance, completes employee performance evaluations and recommends pay actions.

Decisions are guided by policies, procedures and business plan; receives guidance, and oversight from manager.

Major duties and responsibilities include but are not limited to :

Monitor employee progress and make adjustments in resourcing to ensure employee productivity and strengthen job satisfaction. Includes initiating test planning activities, delegating assignments and deliverables, balance testers workload, setting priorities, negotiating test deliverable dates with other leaders and provide management support across departments.

Develop and mentor testing staff assigned to the department including establishing training plans, career paths and goals. Conduct performance reviews as required. Review and update direct staff's position descriptions as needed.

Initiate / implement new department standards as needed and ensure that all work in the department is performed according to established policy and procedures. Contribute to development / improvement of current internal processes.

Lead / Coordinate cross-team testing efforts.

Attend various meetings, classes, seminars and demonstrations to lead testers in development of standard work testing techniques, best practices and adoption of Agency and state standards (Arizona Management System).

Prepare management and status reports including Progress and Quality test metrics for assigned team projects. Monitor and report progress against test plans and project plans and raise risks / problems and work to resolve.

Knowledge, Skills & Abilities (KSAs) :

Knowledge :

• Thorough knowledge of service offerings,

customer service principles and processes,

back-office server applications, desktop

applications, web-based applications, client /

server applications, computer / networking

hardware, standard operating systems,

common third-party software applications,

internally developed custom applications,

application integrations, networking

protocols, and any other computer-related

technologies

environment

the department-level budget; report overall

manage, monitor and track project-related

costs and others relevant activities

performed by the department

accountable for effective use of resources

Skills :

value and support agency goals; champion a

cohesive and consistent approach to

improvement in the organization

communication skills

customer-centric approach and attention to

details

tasks

priorities, and operational plan to ensure

team goals are aligned with the goals and

priorities of the organization

confidentiality; listens to others without

remain open to others' ideas and try new

things; create and foster lines of

communication that help multiple teams to

identify solutions; leverage networks of

people to better define and solve problems; put systems and procedures in place to

assure that all relevant information is shared

consistently

Abilities :

request for service and assistance; solicit

customer feedback to improve service; meet

commitments; manage difficult or emotional

customer situations; foster

and objects; communicate activities and

results as appropriate; plan the work of

others to sustain agency objectives

and organize multiple tasks

in teams and across organizations

feedback and adjust plans accordingly

relationships inside and outside the

organization

problems efficiently and effectively,

recognizing customers' competence levels,

and able to approach each level

appropriately

emerging technologies

Qualifications : Minimum :

Preferred :

Pre-Employment Requirements :

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply :

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits :

Among the many benefits of a career with the State of Arizona, there are :

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our

Retirement :

Lifetime Pension Benefit Program

Deferred Retirement Compensation Program