Job Details
Job Location
Arroyo Seco Tiny Homes Village - Los Angeles, CA
Position Type
Full-Time
Salary Range
23.55 Hourly
Job Shift
Description
MISSION
Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys : EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.
SF Housing Services - Site S
The goal of Site S is to provide a warm, welcoming environment of support and services tailored to the unique needs of San Francisco residents currently experiencing homelessness. Site S is low-threshold with minimum rules and requirements in order to attract the hardest to serve individuals.
Up to 149 single adults without children who are experiencing homelessness will be accommodated at the SIte S shelter located at 1001 Polk Street in San Francisco. This shelter is based on harm reduction principles with the objective of providing intensive services leading to housing or treatment exits as quickly as possible. This environment will be unique in that it will be developing trusting relationships with people that have lived on the streets and dont usually enter the shelter. It will be a low threshold, minimal rule environment with a harm reduction focus.
Qualifications
POSITION SUMMARY
This Care Coordinator supports our guests with exit planning, obtaining the required documents for housing, and offers support while in the shelter. Their primary responsibility is to ensure coordination and placement to housing and follow-up post-housing placements. Care Coordinators will work with all partner agencies to exit participants into appropriate housing and / or treatment, providing smooth transitions and follow-up aftercare when necessary.
Join this innovative, dynamic Navigation Center in a growing movement to house folks in SF. We encourage applicants who are formerly incarcerated / homeless, LGBTQI+, and those that have experience working in intense environments and dealing with conflict resolution, substance use, and those that struggle with mental health. You will act as a listening ear, navigator, and at times advocate for guests who need extra support and maintain a safe, healthy environment for staff, guests, and their pets.
You will support the Five Keys mission by creating a learning and work environment of mutual respect and fairness while encouraging creative and critical thinking through an equity lens. In addition, you will contribute to our appreciation of diversity and foster a climate of multicultural understanding.
BENEFITS
Wonderful benefits package!
- Medical insurance monthly costs are very low
- Deductible and out of pocket expenses paid by Five Keys
- Dental, vision, and life insurance premiums paid by Five Keys
- Pre-Tax Flexible Spending Accounts (transit, parking, medical, child, and adult care)
- Retirement account options (STRS and 403b)
- Generous paid time off
- Annual $100 gym membership reimbursement
- Annual $100 towards smoking cessation program
- Annual $100 towards weight loss program
- Annual $50 towards athletic event participation
- Annual $50 towards a massage (after 6 months of employment)
- Free access to wellness-related apps
- Free Employee Assistance Program
JOB DUTIES AND RESPONSIBILITIES
Perform participant intake and assessments for 100% of Site S guests within 48 hours of entry into the hotelWork with guests to set goals and create Service Plans to get the treatment and / or housing readyWork with county and nonprofit partners to identify housing option for guestsProvide referrals and linkages to community resources and benefits such as medical and mental health services on or off-siteProvide follow-up support services for up to 3 months after guests are successfully housed to ensure a smooth transition into housingPerform wellness checks for guests who have serious physical and / or mental health conditions that require close attentionBe able to quickly assess and respond to a variety of situations, including medical emergencies, conflict resolution and intervention, and other guest emergenciesRegular communication with Director of Guest Services and Housing and Site Director on available housing, housing subsidies, and housing placement opportunitiesCollaborate and communicate with team members to identify guests that might be eligible for services and housingPerform goals tracking and guest chartingTo work with any and all interns or volunteers assigned to this siteShare information and new resources with guests and staffAdvocate on behalf of guests regarding property management issues, benefits issues, in connection with other outside agenciesMaintain up-to-date documentation in guest files regarding services provided to guests, e.g. referrals, supportive services, in a complete, confidential, and professional mannerComplete all necessary paperwork including monthly statistics, etc. in a timely mannerIn partnership with the Assistant Director of Navigation, follow and implement all policies and procedures of Five Keys Schools and Programs and the SIP hotelEstablish and maintain a positive working relationship with employees, volunteers, and participants of the SIP hotels, other housing services providers, Five Keys, and with outside agenciesAttend all meetings as assignedOther duties as assignedKNOWLEDGE AND SKILLS
Working knowledge and experience of housing services project planning and implementationExperience working in a SIP hotel or shelter having a full understanding of programmatic and administrative needsCritical thinking and problem solvingExcellent decision-making and leadership capabilitiesExcellent written, verbal, and interpersonal communication skillsCollaborative work style, initiative, and flexibilityCommitment to Five Keys mission and to its organizational valuesPossess strong knowledge of social services; as well as mental health resources for low-income adultsMust be excellent at charting, record-keeping, and assist in the development of a community resource list / fileMaintains professional, respectful, honest interactions with participants, staff, and outside agenciesMust be able to work as part of a multidisciplinary team and be sensitive to a diverse participant and staff populationEDUCATION AND WORK EXPERIENCE
Associates or Bachelors degree in Social Work, Psychology, Counseling or related field. or, extensive experience in this fieldAt least two years paid work experience working with homeless adults with multiple disabilities or an Associates degree with five years paid related work experienceMust possess a good working knowledge of and a sensitivity to individuals with substance abuse and / or mental health issues such as PTSD, psychosis, borderline behaviors, bi-polar, etc. and possess a working knowledge of crisis intervention techniques and be able to implement themMust possess a strong knowledge of social services; as well as mental health resources for low-income adultsMust have excellent charting, record-keeping skills and assist in the development of a community resource list / fileMust be computer literateCommitted to the mission of The SIP hotels and Five Keys Schools and Programs and possess a good working knowledge of and a sensitivity to individuals with substance abuse and / or mental health issues such as : PTSD, psychosis, borderline behaviors, bi-polar, etc.PHYSICAL REQUIREMENTS
To promote the health and safety of its employees, those we serve and our local communities, Five Keys requires that all employees must be fully vaccinated against COVID-19 and / or adhere to all weekly testing and safety measures. In some cases, employees may also request and receive approval for an exemption from this policy. Exemptions are granted to accommodate a medical condition or sincerely held religious belief.Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirementsModerate to the extensive degree of physical and emotional staminaFrequent and prolonged standing, walking, and sittingTravel to multiple sites requiredLong periods of walking, sitting at a desk and / or computer stationLifting items that weigh up to 40 lbs.; reaching, bending, carrying, and stooping within the daily routine of tasks and activitiesWORK ENVIRONMENT
Working with guests that may have had exposure to COVID-19Must be willing and able to travel throughout the area to community sitesWork environment varies from site to siteThere is some personal safety risk working with the at-risk populationModerate to high noise levelThis job description is not a complete statement of essential functions and responsibilities. Five Keys Schools and Programs retains the discretion to add or change typical duties of a position at any time.
