Patient Services Representative

Patient Services Representative

The Patient Services Representative is the first touchpoint of the organization when patients call the clinic or visit the clinic in person. The PSR is a crucial link between the patient and the clinical care team. They must work collaboratively with the clinical care team in support of direct patient services, exhibiting flexibility and a "can do" attitude.

Position Qualifications / Essential Functions :

• Welcomes and greets patients / clients / visitors to the clinic in a manner that is helpful and friendly; determines purpose of visit and directs patients / clients / visitors to appropriate person or department(s)
• Maintains great customer service at all times and resolves conflict and issues at the time they occur
• Schedules appointments for patients and updates any patient information in the EMR as needed
• Conducts daily outreach (Phone, email, mail, etc.) to remind patients of next day appointments and proactive outreach as directed by clinic leadership
• Performs day-to-day administrative functions and general office duties
• Collects and processes payments at time of service
• Answers numerous phone calls while embedding the Urgent / Emergent protocols and using a multi-line system while maintaining a high level of customer service
• Contacts insurance companies or other associated companies as needed for patient care. Verifies patient eligibility for clinical services and insurance, collects patient copay when appropriate
• Attends and participates in team meetings and huddles. Collaborates in developing team priorities
• Exercises problem-solving and conflict resolution skills when handling patient concerns and refers patient to appropriate designated personnel as needed
• Adheres to all clinical policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality
• Must exercise the utmost diplomacy and tact to provide excellent customer service to patients
• Practices confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements
• Manages office supplies while being fiscally responsible
• Performs other duties as assigned

Additional Qualifications :

Education / Experience :

Demonstrated Attributes :

Employee Health Requirements :

Compensation : $18.00 / hr. - $23.00 / hr. & bonus eligible