Warehouse Lead

Warehouse Lead

The Warehouse Lead will serve as the senior operational resource on the shift, bridging the gap between hands-on execution and team leadership. This highly active and experienced individual will dedicate their time to a cross-functional role, primarily focused on accurate shipping / receiving documentation and essential forklift operations, while concurrently acting as the shift's primary point of contact for daily workflow, issue resolution, and maintaining operational standards. This role requires significant self-initiative and a proven background in shipping and logistics.

Roles and Responsibilities

• Assist in the on-the-job training of new warehouse staff on standard operating procedures, safety protocols, proper equipment usage and the importance of running efficiently.
• Ensure that necessary tools & materials are available for crews to accomplish tasks.
• Oversee crews and ensure that they are reliable, dependable and on-time. Ensure that there is cooperation among crew members while improving morale and make sure that they work as a team.
• Transfer materials to and from storage areas, ensuring accurate physical placement and reporting any discrepancies.
• Perform general warehouse duties, including manual lifting (within safety limits), stacking, wrapping pallets, and assisting with physical inventory counts.
• Address questions, concerns, and problems expressed by the crew and escalate to Shipping Manager.
• Take ownership of the shift's operational workflow, prioritizing tasks based on deadlines and urgency without direct supervision.
• Communicate with other shift leads and Shipping Manager to avoid problems between shift changes.
• Prepare, verify, and maintain accurate shipping documents, including Bills of Lading (BOLs), packing lists, customs paperwork, and delivery confirmations.
• Utilize the Warehouse Management System (WMS) or ERP system to accurately process shipments, track inventory movements, and update order statuses.
• Quickly identify and resolve issues related to shipping documentation, missing inventory, or order discrepancies in partnership with the main office / management (during non-shift hours).
• Carries out Warehouse Lead responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; conflict resolution; team building; coaching and leading employees to improve; addressing complaints and resolving problems; documentation; and setting an example of superior behavior, attitude and performance.
• Implement, maintain, and support all company policies and procedures, including safety, and good housekeeping.
• Communicate with the Shipping Manager on any repairs or preventive maintenance needed.
• Additional duties may be assigned by management.

Education / Experience

Language Skills

Mathematical Skills

Reasoning Ability

Technical Skills

The individual must have a working knowledge of the following :