Assistant General Manager - Member Experience

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at !

The Assistant General Manager – Member Experience is a strategic and operational leader responsible for delivering a best-in-class member experience while driving revenue performance across key departments. Reporting to the General Manager, this role is accountable for elevating hospitality standards, executing high-impact programming that drives engagement, retention, and profitability, and leading a cohesive, multi-channel communication strategy. The AGM – Member Experience collaborates cross-functionally—particularly with food & beverage, golf, racquet, and fitness teams—to ensure aligned execution, unlock growth opportunities, and foster a vibrant, member-centric club culture. This role is known internally as Member Experience Director.

What Does a Typical Day Look Like?

• Leads the development and execution of the Club’s member experience strategy , including onboarding, engagement programs, and improving retention
• Partners with Member committees to plan and execute compelling member events and experiences that align with club culture and business goals
• Fosters a welcoming and connected community through personalized service, proactive communication, and "magic moment" experiences
• Innovates and refine offerings based on evolving member needs, feedback, and industry trends
• Implements a multi-channel communication strategy to amplify the club’s brand, promote offerings, and keep members informed and inspired
• Participates in the annual budget planning process; monitor forecasts, and drive revenue through member and guest programs
• Build strong interdepartmental collaboration, ensuring alignment across all club services and member touchpoints

What Does the Ideal Candidate Look Like?

Compensation Package :  Competitive Salary Range; Bonus Potential; Comprehensive Benefits including Medical, Dental, and Vision; 401k Retirement Plan; Ongoing Training and Development. Join our dynamic team and unlock abundant opportunities for personal and professional growth within the private Club industry!

Have more questions? Check out our website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks :

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

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