Service Desk Technician

A company is looking for a Service Desk Technician to provide multi-tiered technical support for associates. Key Responsibilities Provide support for technology incidents and work orders Open / Close incidents and work orders in the incident tracking tool (Jira) Create, edit, and submit knowledge base documentation and content Required Qualifications Technical degree or equivalent background 1 year experience in a technical support environment Good technical acumen and ability to troubleshoot technical issues Knowledge of networking, system administration, security, and end user technologies Ability to work under direct supervision and multi-task in a high-volume environment