Front Desk AgentColorado Staffing • Denver, CO, US

Front Desk Agent

Colorado Staffing • Denver, CO, US

30+ days ago

Job type

Full-time

Job description

The Oxford Hotel Front Desk Position

Found at the intersection of timeless elegance and modern luxury, The Oxford Hotel stands today as an iconic Denver landmark, rooted in its unique history and groundbreaking beginnings of 1891. Our personality and sense of charmwhich we've been curating for more than 100 yearsgives us an easy confidence that allows us to comfortably stand out from the crowd. Be a part of history and stay for the story. The Oxford Hotel has been a part of the city since the beginning, and always will be. We are loaded with benefits, a team-centric culture, and opportunities to grow your career. Work where you belong.

A Rewarding Experience :

Complementary RTDEcoPass
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company's 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest satisfaction and room requests.

Facilitates guest departure (check-out) on a daily basis by following established procedures in order to close guest accounts and open the room for the next sell.

Regularly calculates and / or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education / Formal Training : High School diploma or equivalent

Experience : None required

Knowledge / Skills :

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Must be fluent in oral and written English.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to read written communiques and monochrome computer screen.

Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal / written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

90% of shift is standing, Bending / kneeling - repeated bending and kneeling required while filing.

Mobility - must be able to reach all areas of hotel to assist clients.

Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Salary

USD $20.00 - USD $20.00 / Hr.

ID : 2025-29726

Position Type : Regular Full-Time

Property : The Oxford Hotel

Category : Front Desk & Guest Services

Min : USD $20.00 / Hr.

Max : USD $20.00 / Hr.

Tipped Position : No

Address : 1600 17th St

City : Denver

State : Colorado

Create a job alert for this search

Front Desk Agent • Denver, CO, US

Related jobs

Booking Agent

Remotetravelcareers • Denver, Colorado, United States

Remote

Full-time +1

You’ll provide excellent service, confirm details, and assist clients with any booking questions—all online.Assist customers with booking flights, hotels, and transportation.Provide clear and frien...Show more

Last updated: 30+ days ago

Part Time Leasing Agent Needed in Louisville CO

Hudson Grove Property Management • Louisville, CO, US

Part-time

Quick Apply

Come be part of something special!.We have an exciting position that just became available within our company.Are you currently a Leasing Professional, looking for a company that offers growth...Show more

Last updated: 12 days ago

Front Desk Agent

The Westin Westminster • Westminster, Colorado, United States

Full-time

Quick Apply

Front Desk Agent – The Westin Westminster.We are seeking a friendly, professional, and guest-focused Front Desk Agent to join our team at The Westin Westminster. As the first point of contact for ma...Show more

Last updated: 30+ days ago

Front Desk Coordinator - Thornton

The Joint Chiropractic • Thornton, CO, US

Full-time

Quick Apply

Front Desk Wellness Coordinator – Full Time Location : .Thornton, CO A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering...Show more

Last updated: 19 days ago

Yoga Studio Front Desk Associate (Yoga Studio Wellness Advisor / Sales)

YogaSix - Nine Mile • Erie, CO, US

Part-time

Quick Apply

Wellness Advisor / Front Desk Associate / Sales Reports to : General Manager COMPANY OVERVIEW : YogaSix believes everyone deserves the mind-body experience of yoga. YogaSix offers six different class type...Show more

Last updated: 30+ days ago

Guest Service Agent

The Rittenhouse Hotel • Lone Tree, CO, US

Full-time +1

Greet, register and service guests in a friendly and courteous manner according to hotel / brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales...Show more

Last updated: 30+ days ago • Promoted

Air Interdiction Agent

U.S. Customs and Border Protection • Castle Rock, CO, United States

Full-time

Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...Show more

Last updated: 30+ days ago • Promoted

Help Desk Agent

Denver Staffing • Denver, CO, US

Full-time

Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate...Show more

Last updated: 12 hours ago • Promoted • New!