Talent.com
Member Services Representative
Member Services RepresentativePlanet Fitness (Retail) • Los Angeles, CA, US
Member Services Representative

Member Services Representative

Planet Fitness (Retail) • Los Angeles, CA, US
30+ days ago
Job type
  • Full-time
Job description

Planet Fitness Job Posting

Why Join Planet Fitness?

Philosophy

We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.

Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters, but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ).

Mission Statement

At PF Supreme, we've worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.

Job Benefits Include

  • Free Black Card gym membership.
  • Day, evening, or overnight shifts.
  • Career growth opportunities.
  • Discounts on merchandise sold at the club.
  • Benefits including : medical, 401k, and supplemental insurance.
  • Discounts on movie tickets, theme parks, hotels, attractions, and much more.

Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Handle all front desk related activities including :
  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.

  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Perform a comprehensive walk of all club areas; quickly fix any safety / policy issues and address cleanliness concerns
  • Qualifications / Requirements

  • Customer service background preferred.
  • Must be 18 years of age or older.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma / GED equivalent preferred.
  • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will encounter toxic chemicals during shift.
  • Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks
  • Create a job alert for this search

    Member Service Representative • Los Angeles, CA, US

    Related jobs
    Member Services Representativev Future Opening

    Member Services Representativev Future Opening

    Planet Fitness • Gardena, CA, US
    Full-time
    At One World Fitness (Planet Fitness), our focus is always on doing the next right thing.This by making a positive impact in our communities to enhance people's lives with an affordable, high-end f...Show more
    Last updated: 30+ days ago • Promoted
    Member Service Representative

    Member Service Representative

    Santa Monica Family YMCA • Santa Monica, CA, USA
    Full-time
    Quick Apply
    Under the supervision of the Member Services Coordinator, the Member Services Representative is responsible for building positive relationships among members, participants, volunteers and staff, wi...Show more
    Last updated: 30+ days ago
    Member Service Advisor (Sales)

    Member Service Advisor (Sales)

    SkyOne Federal Credit Union • Hawthorne, CA, USA
    Full-time
    Quick Apply
    Are you passionate about making a difference in people's lives? As a Member Service Advisor at SkyOne Federal Credit Union, you will play a vital role in enhancing our members' experiences.This pos...Show more
    Last updated: 30+ days ago
    Costco Membership Desk Representative

    Costco Membership Desk Representative

    TradeJobsWorkforce • 90027 Los Angeles, CA, US
    Full-time
    Be part of our success story as a Costco Membership Desk Representative to perform responsibilities as a Membership Desk Representative. Deliver outstanding service to customers and colleagues.Ensur...Show more
    Last updated: 30+ days ago • Promoted
    Service Team

    Service Team

    Panda Restaurant Group • La Canada Flintridge, CA, US
    Full-time
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work...Show more
    Last updated: 30+ days ago
    Member Service Assistant

    Member Service Assistant

    Costco Wholesale Corporation • Inglewood, CA, US
    Full-time
    Position Summary : Actively greets members, provides a high level of member service, verifies membership card, keeps entry counts, and checks receipts when members exit. Performs and documents wareho...Show more
    Last updated: 30+ days ago • Promoted
    Part - Time Member Service Representative

    Part - Time Member Service Representative

    South Bay Credit Union • Redondo Beach, CA, USA
    Full-time
    Quick Apply
    The Member Service Representative will report directly to the Branch Manager.Under minimal supervision the MSR is responsible in handling all member service request. The MSR must have the ability to...Show more
    Last updated: 22 days ago
    Retail Service Specialist

    Retail Service Specialist

    O'Reilly Automotive • Long Beach, CA, US
    Full-time
    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ...Show more
    Last updated: 30+ days ago • Promoted
    Membership Coordinator / Sales

    Membership Coordinator / Sales

    StretchLab - Long Beach Marina & Surf City • Long Beach, CA, US
    Full-time +1
    Quick Apply
    Membership Coordinator / Sales Job Description StretchLab is seeking a high energy, passion filled and sales motivated Sales Associate that is fitness minded and has a love for community and...Show more
    Last updated: 30+ days ago
    Member Services Rep I

    Member Services Rep I

    Water and Power Community Credit Union • Los Angeles, CA, United States
    Full-time
    Westchester Branch - Los Angeles, CA.Provide value-added quality service and sales to the membership by efficiently, accurately and continuously handling member transactions and cross-selling credi...Show more
    Last updated: 14 days ago • Promoted
    Service & Engagement Team Leader- (Signal Hill, CA)

    Service & Engagement Team Leader- (Signal Hill, CA)

    Target • Signal Hill, CA, US
    Full-time
    Service And Engagement Team Leader.Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certific...Show more
    Last updated: 30+ days ago • Promoted
    Patient Services Associate

    Patient Services Associate

    HireTalent • Long Beach, CA, US
    Full-time
    MEDNAX has grown from a single medical practice to a trusted health solutions partner with more than 10,000 employees and a presence in 50 states. Through our family of companies, we provide : physic...Show more
    Last updated: 30+ days ago • Promoted