Call Center Operations Manager

Join Answering Service Care 50 Years in Business : Where Excellence in Customer Engagement Meets Innovation.

Be a Leader in Customer Service Excellence :

Join Answering Service Care as a Customer Service Manager

At Answering Service Care , we're more than a business communication servicewe're innovators in delivering exceptional customer experiences across diverse industries. Rooted in professionalism, adaptability, and forward-thinking , we're redefining service delivery to create lasting connections between businesses and their clients.

Our Mission :

To forge seamless, tailored communication solutions that nurture relationships and consistently exceed expectations. We're eager to connect with you if a passion for customer service and leadership drives you.

Customer Service Manager Role :

Empathize. Communicate. Resolve. Lead.

Are you a passionate leader with a proven team management and operational excellence track record? Answering Service Care is looking for a dynamic call center Operations Manager to oversee the daily operations of one of our specialized Industry Divisions. This in-office position requires reporting to work at our Margate, FL headquarters .

What You'll Do :

• Inspire and Lead : Foster a culture of positivity, accountability, and empathy, where every team member feels empowered to excel.
• Drive Success : Set, monitor, and achieve operational KPIs to deliver outstanding results and exceed expectations.
• Celebrate Excellence : Use data and performance metrics to identify top achievers and celebrate their success through kudos, recognition programs, and awards.
• Optimize Performance : Regularly review team performance, analyze trends, and implement strategies to drive continuous improvement.
• Build a Stellar Team : Attract, hire, and retain top talent, ensuring each team member aligns with our company culture and values.
• Develop Leaders : Provide comprehensive training for new hires and ongoing development for the team, enhancing skills and preparing them for future success.
• Set Goals, Achieve More : Develop actionable monthly, quarterly, and annual plans to guide your team toward achieving shared objectives.
• Be the Client Advocate : Partner with our Customer Success team to stay attuned to client feedback, build strong relationships, and drive customer satisfaction and growth.
• Collaborate Across Teams : Work closely with other managers and departments to ensure seamless operations and a unified approach to achieving company goals.

What We're Looking For :

Are you a driven leader passionate about people and performance? We're seeking a motivated individual who brings the following skills and experiences to our team :

If this sounds like you and you're ready to make a meaningful impact, we'd love to hear from you !

Why Join Answering Service Care?

Compensation :

At Answering Service Care, we're thrilled to announce our aggressive pay structure. We believe in recognizing and rewarding hard work and dedication. That's why our starting wages are among the best in the industry :

Weekly Direct Deposit

Pay Starting At : $58,000

We're committed to supporting our team members as they excel in their roles and contribute to our collective success.

Benefit Highlights :

Our Core Values :

We'd love to hear from you if you're ready to lead with purpose, inspire excellence, and grow in a supportive environment!

Apply now to start your journey as an Operations Team Leader with Answering Service Care where your talent is valued and your potential is limitless.

PI50983faeec4b-30511-38913010